topic Re: mode setting not available in Features

mode setting not available

Smith94086 — Mon, 26 Sep 2016 23:09:31 GMT

Why does it take a long time for the Mode page

in the Android app to update ?

I can switch to "Camera" or "Library" pages and

they will show the "Status" after some delay but

the Mode status sometimes never is available.

The base station name shows but it is stuck at "Getting status"

Re: mode setting not available

jguerdat — Tue, 22 Sep 2015 11:56:21 GMT

I noticed this sort of thing yesterday when modifying things for the first time in a long time. I logged out and back in and all was well. There seems to be some backend issues being worked on - perhaps this is one of them.

Re: mode setting not available

TomMac — Tue, 22 Sep 2015 12:05:53 GMT

when the base station names shows, have you tried tapping on the name? seems to work on my android ( 4.4.2 )

Re: mode setting not available

Smith94086 — Tue, 22 Sep 2015 14:42:50 GMT

Sometimes the base station name is visible but the

Mode setting window is still locked with the "Getting Status" message.

Re: mode setting not available

Smith94086 — Tue, 22 Sep 2015 14:50:09 GMT

Logging out and in does not always help.

I seems that this could be a backend problem

as it seems to occur when logging into the app

is slow.

The strange thing is I can view the "Cameras" and "Library"

windows (sometimes slowly in the case of the Cameras) but

when I switch to the "Mode" window, I am stuck at "Getting status".

Re: mode setting not available

JamesC — Fri, 25 Sep 2015 00:04:40 GMT

Smith94086,

Are you experiencing any issue when using the web browser or have you isolated this solely to the app?

JamesC

Re: mode setting not available

Smith94086 — Fri, 25 Sep 2015 14:16:41 GMT

JamesC,

I see the problem while using to Android app.

I use the web browser at home and the app from

my mobile devices.

I wil try the browser from my mobile device the

next filme I have the problem.

ps. The problem seems to be worse in the afternoon,

maybe related to load on the server ??

Re: mode setting not available

JamesC — Fri, 25 Sep 2015 17:04:52 GMT

Smith94086,

You won't be able to access the web browser ui from a mobile device. It will redirect you to the app. When I asked about the web browser I meant do you experience any issue when accessing your account from a PC.

JamesC

Re: mode setting not available

Smith94086 — Fri, 25 Sep 2015 17:10:51 GMT

JamesC

>> When I asked about the web browser I meant do you experience

>> any issue when accessing your account from a PC.

Ok, I will see if I can try it from a PC here at work the next time

the app is acting up.

Naturally, every thing if working fine atm

Re: mode setting not available

jguerdat — Fri, 25 Sep 2015 19:22:37 GMT

JamesC wrote:
Smith94086,

You won't be able to access the web browser ui from a mobile device. It will redirect you to the app. When I asked about the web browser I meant do you experience any issue when accessing your account from a PC.

JamesC

There's a way around that. Depending on the exact browser, you can request the desktop site by selecting that check box from Chrome's or Firefox's menu. I have the "Desktop by Default" add-on in Firefox so it always gets the desktop version. Dunno about Safari.