topic Re: Can't download video IOS 9 in Features

Can't download video IOS 9

Pclee — Mon, 26 Sep 2016 23:09:01 GMT

Upgraded to iOS 9 over the week . Tried to down load a video from the library I got an " user access denied" message. Tried on a IPhone 6 with iOS 8 with no issue.

Re: Can't download video IOS 9

TomMac — Tue, 22 Sep 2015 12:07:44 GMT

DUPE THREAD; https://community.netgear.com/t5/Arlo-Apps/NEW-ios-v9-ANY-PROBLEMS-YET/m-p/983155#U983155

Just tested on Ipad v3 and IOS 9, no problem with playback or download ( went right into camera roll )

Re: Can't download video IOS 9

Pclee — Tue, 22 Sep 2015 14:17:19 GMT

Well my issue is on my iPhone 6 with iOS 9.

Re: Can't download video IOS 9

TomMac — Tue, 22 Sep 2015 17:46:08 GMT

Pclee wrote:
Well my issue is on my iPhone 6 with iOS 9.

Can't help then...

you didn't mention a device in the OP here tho you did in another thread wihich i prob copied the answer to ( only that a iphone 6 worked with v8 ).

But would recommend a delete and reinstall on the phone to make sure since your the first to mention the problem.... good luck

Re: Can't download video IOS 9

Pclee — Tue, 22 Sep 2015 18:01:41 GMT

Thanks received a call from Netgear customer services.
They are seeing problems with the iOS 9 and are working on it. Not a big issue since I have other devices still under iOS 8 which I can still use.

Re: Can't download video IOS 9

Pclee — Tue, 29 Sep 2015 22:02:01 GMT

Update: first of all excellent customer service. Problem was. The privacy setting. When iOS 9 was updated it set my photo privacy to diable. Enabling solve the problem. Again Arlo customer service was great!!!!

Thanks

Re: Can't download video IOS 9

JamesC — Tue, 29 Sep 2015 22:37:14 GMT

Pclee,

I am glad you were able to find a resolution to the issue! If you could mark this thread as solved so that others may benefit from the solution we would greatly appreciate it!

JamesC

Re: Can't download video IOS 9

Scamper — Fri, 19 Feb 2016 11:50:18 GMT

Yes. It is indeed an access issue. Go to Settings/privacy/photos and turn on access to the Arlo app. Once I did that I was able to download the video.