topic Re: Text Alert Message Content in Features

Text Alert Message Content

Twittemus — Mon, 26 Sep 2016 23:05:19 GMT

I have motion alerts sent as text messages rather than email. The verbiage on these messages is unnecessarilly ponderous:

"alerts@arlo.com (Arlo Has Just Detected Motion) This Just In? Hi Paul, Arlo has detected motion on one of your cameras. Here are the details: Bridge at 7:52:11 AM MDT on Sep 15 2015"

Upon receipt, these words scroll across the notification bar of the phone. This takes some seconds. And when a car comes down the driveway, I get alerts from at least 3 cameras.

Wouldn't something like this be more efficient?:

"alerts@arlo.com - Arlo has detected motion on Bridge at 7:52:11 AM MDT on Sep 15, 1015"

Don't really need a friendly personal greeting or redundant motion detection comments.

Can I change this? Can I request a change. I'd just use Push Notifications if they were reliable.

Re: Text Alert Message Content

mirthful1 — Tue, 15 Sep 2015 23:27:29 GMT

That's a good suggestion. I get that it's tricky on the iPhone (like what I have) to 'alert'. You have 2 choices: email or notification. Email is clunky in most cases. Notification is much better. But you point out some weakneses (e.g., don't notify me about 3 separate 'events' related to the same underlying 'event'). But to Arlo's POV, how is it supposed to know that your car and you are all related? It could say, hey, I just had 3 events all triggered within the same minute... let's group those together. That'd work. It's not critical that I get the notification in seconds.... wait for a bit and then group the related events (in a time sense) into a single 'notification'.

My main Ask is for a "On/Off" button of sorts that I could place near our main door. It's a wireless node that basically turns notification on and off... it's for convenience. Like the old Staples "That was Easy" button.... or the amazon "buttons" that order your detergent. Have a couple Arlo buttons that 'toggle' the mode.

Anyways, they need to keep iterating on this... as of now, it's nice, but not Uterrly Compelling... yet.

Re: Text Alert Message Content

Twittemus — Wed, 16 Sep 2015 14:39:54 GMT

I take full responsibility for getting 3 alerts from 3 cameras when a car comes down the long driveway. I want that. But my quality of life would improve dramatically if the message texts were concise and to the point. E.g., "Motion on camera Bridge at 5am." That's everything I think, anyone needs.

btw - Getting alerts from 3 cameras operating on 2 base stations gives nice redundancy in case of the failure of a single component. Or, if a human were to try to sneak onto the property, I might only get one alert.

Re: Text Alert Message Content

BB — Thu, 24 Sep 2015 03:08:20 GMT

Abbreviate the email please! For sake of both texts and emails.

Re: Text Alert Message Content

TomMac — Thu, 24 Sep 2015 13:03:03 GMT

You have the two main choices, pushes OR email...

Pushes are good but for cameras either all on or all off ( android and ios )

Email is camera selectable and pretty good response but a bit more trouble to read for me on my android phone..(.And Yes, the sent messg should be programable and or short if wanted )

I orig posted using email to sms messg by using phone# as email address... most service providers allow this.

For me, the text messg pops up on screen quickly and I can look and then move on or check out, for me it speeds thing up as to getting a notice alert.

Re: Text Alert Message Content

Brid — Tue, 06 Oct 2015 00:16:56 GMT

I haven't seen the text option for android, only email. Did I miss this setting somehow?

Re: Text Alert Message Content

TomMac — Tue, 06 Oct 2015 01:12:20 GMT

Brid wrote:
I haven't seen the text option for android, only email. Did I miss this setting somehow?

No , you didn't miss anything... Just that most carriers allow you email to be sent as a text messg ( sms) byt using the phone number.

On my android phine it handles text messgs easier than emails and displayes them differently too.

see old thread;

https://community.netgear.com/t5/Buying-Options-Tips/Using-text-messg-instead-of-email-for-notifications/m-p/682

Re: Text Alert Message Content

Grits — Thu, 13 Jul 2017 18:32:48 GMT

After several tries over a couple of days, I finally convinced my Arlo Pro camera to send me text messages when motion is detected. This is what I received. All I needed was that motion was detected. Can this be fixed? 1 of 10 FRM:alerts@arlo.com SUBJ:Arlo Has Just Detected Motion MSG: This Just InaΔ¿ body{ (Con't 2 of 10 background:#EEEEEE; padding:45px 5%; margin:0; position:relative; (Con't) 3 of 10 display:block; font-family:Arial, Tahoma, sans-serif; cursor:default; (Con't) 4 of 10 line-height:normal; } a,img{ outline:none; border:none; (Con' 5 of 10 } .fixed-table-layout{ display:table; table-layout:fixed; }