topic Re: iPhone Arlo Library in Features

iPhone Arlo Library

rmachle — Mon, 26 Sep 2016 23:03:34 GMT

I used to be able to see my recorded videos in the library on the iPhone, but now there aren't any videos. I can see them on the web app, but not the iPhone. The date on the calendar says August 0027 instead of what I think should be August 2015. I uninstalled and re-installed it. Same issue. BTW the recorded videos indicator on the bottom show up, but when I click on the movie icon, that indicator disappears and no videos appear. Ideas?

Re: iPhone Arlo Library

JamesC — Mon, 31 Aug 2015 17:07:04 GMT

rmachle,

Welcome to the community! You are correct in that you should be seeing the calendar say "August 2015" (or current month) when first clicking on it. Even when selecting a specific day it should show up in this format: Aug 27, 2015. I have tried to replicate this issue in the office on an iOS device and was not able to. Is your iOS device using the latest version of iOS? If not, please consider updating and reinstalling the Arlo app.

Are you seeing this behavior on any other mobile devices (android devices, tablets etc.)?

Please let me know the results!

JamesC

Re: iPhone Arlo Library

rmachle — Fri, 04 Sep 2015 10:56:45 GMT

On the latest version of ios. Deleted and reinstalled the app before I posted the original message. I just did it again, and am still seeing September 0027 as the date. I can't change the date to any other month or year. Working everywhere else.

Re: iPhone Arlo Library

JamesC — Tue, 08 Sep 2015 18:47:52 GMT

rmachle,

I have not been able to replicate this on any of the iOS devices I have tested. What iOS device are you using (iphone 4s, iphone 6 etc.)? Please let me know!

JamesC