topic Re: rules not showing up in Features

rules not showing up

mature4ever — Fri, 07 Oct 2016 18:53:21 GMT

I have four cameras installed but when i go to rules nothing shows up. It keep spinning for hours never showing me the rules.

Re: rules not showing up

TomMac — Sat, 27 Jun 2015 15:54:34 GMT

are you working on a PC, IOS, or Android system?

Re: rules not showing up

Rudy — Sat, 27 Jun 2015 15:56:28 GMT

my rules were showing up, but i couldn't access the timezone window

Re: rules not showing up

Rudy — Sat, 27 Jun 2015 17:09:22 GMT

Tom this is related to the connectivity issue we are all experiencing, if he tries back later, viola I bet he sees his rules

Re: rules not showing up

mature4ever — Sat, 27 Jun 2015 19:33:12 GMT

Im on an android

Re: rules not showing up

mature4ever — Sat, 27 Jun 2015 19:34:58 GMT

I actually deleted a rule but since then i cannot add a rule. Nothing shows up but the spinning circle as if its trying to open the settings

Re: rules not showing up

mature4ever — Sat, 04 Jul 2015 02:02:35 GMT

Any suggestions on getting the rules to show up?

Re: rules not showing up

jguerdat — Sat, 04 Jul 2015 12:35:18 GMT

Since you're on Android, you can try uninstalling the app and reinstall - that sometimes removes glitches. What happens when you use a web browser?

Re: rules not showing up

BrianL — Sat, 04 Jul 2015 22:50:46 GMT

Hi mature4ever,

I have tested this on an Android phone 5.0 Lollipop with Arlo app version 1.9.0_9413 and encountered the same problem. To fix this problem, use a computer and access your Arlo account through https://arlo.netgear.com/#/login and create a rule. Once done, you may now create and configure rules using your mobile phone or tablet (iOS and Android). I will have this problem reported and keep you posted.

Kind regards,

BrianL

Arlo Team

Re: rules not showing up

molson42 — Fri, 09 Oct 2015 19:43:46 GMT

Hello,

I am having trouble with rules; both on the android app and desktop. Both just load and load and load but never load.

Please help!

Chris

Re: rules not showing up

jguerdat — Fri, 09 Oct 2015 19:51:15 GMT

Have you tried logging out and back into the Arlo servers or using a different browser? The fact that both the app and browser have issues may point to other issues such as ports needing to be opened on the router but try these first. Also, try the mobile device on cell rather than WiFi.

Re: rules not showing up

molson42 — Fri, 09 Oct 2015 21:39:37 GMT

Yes, I tried both. What ports specifically need to be opened?

Re: rules not showing up

jguerdat — Sat, 10 Oct 2015 13:17:50 GMT

80 and 443 need to be open. It could also be computer firewall or antivirus settings.

Re: rules not showing up

molson42 — Sat, 10 Oct 2015 16:19:06 GMT

*** SOLVED ***

I had everything configured correctly; I ended up deactivating the base station, adding the same base station back, and factory resetting the base station.

Everything now works great!

Thank you for your help!

Chris