topic Re: Camera Naming Bug for Android App in Features

Camera Naming Bug for Android App

Rompere — Mon, 26 Sep 2016 23:12:50 GMT

Hi All - There is a bug in the Android app where you can't view stored videos. This happened to me after one of my cameras failed. I needed to swap out a camera at a particular location, and then named the new camera the same as the old camera (e.g. "Driveway", after first removing the old camera from the system). When I use the Andoid app to look at newly recorded videos, nothing shows. However, if I go to the web interface (www.arlo.com), everything is visible.

Once I change the name to anything else (e.g. a new name never used before), the video's now show in the Android app without issue.

Hoping someone from the Arlo team can share this issue with the app team.

Re: Camera Naming Bug for Android App

KristynM — Fri, 06 Nov 2015 22:33:16 GMT

Rompere,

I have tested this on my Android device (Android 5.1.1, Samsung Galaxy S6 Edge) and was not able to replicate what you are experiencing. What is the Android OS Version, and Arlo App version that you have installed on your device?

Looking forward to your response.

Re: Camera Naming Bug for Android App

rgtucker — Sun, 27 Dec 2015 04:13:03 GMT

Same thing happened with mine. I needed to swap out a camera at a particular location, and then named the new camera the same as the old camera after first removing the old camera from the system. When I use the Andoid app to look at newly recorded videos, nothing shows. Website is correct.

Android OS 5.1.1
Arlo app 1.10.4

Re: Camera Naming Bug for Android App

JamesC — Mon, 28 Dec 2015 16:20:50 GMT

rgtucker,

Consider reinstalling the Arlo mobile app to isolate the issue further. Please let us know if you continue experiencing this issue after you have reinstalled the app.

JamesC

Re: Camera Naming Bug for Android App

rgtucker — Mon, 28 Dec 2015 17:28:58 GMT

Re-installed the app several times. Library continued to show 2 cameras with the same name without recordings. Finally changed the name of the active camera and cleared the problem. Guess you cannot just replace a camera using the same name.

Thanks

Re: Camera Naming Bug for Android App

rgtucker — Mon, 28 Dec 2015 19:57:41 GMT

Update: The previous named camera that was removed from system now appears in the library. So now I have a non-used camera name in the list. How do I remove?

Re: Camera Naming Bug for Android App

JamesC — Wed, 13 Jan 2016 23:32:45 GMT

rgtucker,

I have escalated this issue for further investigation. Are you still experiencing this? What devices are you experiencing this on?

JamesC