topic Re: Manual App install not working. in Features

Manual App install not working.

jakwhite — Mon, 26 Sep 2016 23:12:14 GMT

Installed update on the 19th of Oct. Now the app on my phone does not work. It is an iphone 4. I have turned phone off, uninstalled/reinstalled the app and still nothing. The app shows on my phone but when i press to go to ARLO it just flashes and then goes back to home page. Was working fine before it required me to update. There was no way around the update. Any ideas?

Re: Manual App install not working.

JamesC — Thu, 22 Oct 2015 17:46:30 GMT

We are aware that a small number of users are experiencing an issue with the most recent update to the Arlo app on iOS. We are currently investigating the cause of this issue and will provide a resolution as soon as possible. Your patience is appreciated.

JamesC

Re: Manual App install not working.

jakwhite — Fri, 23 Oct 2015 12:20:33 GMT

Could you post when the problem has been resolved. Thanks so much for answering back.

Re: Manual App install not working.

rbrignac — Tue, 27 Oct 2015 13:22:03 GMT

Mine is doing the same thing. My wife's app works fine I phone 6.

Re: Manual App install not working.

jakwhite — Fri, 30 Oct 2015 19:17:50 GMT

Any answers yet on the phone app. Mine is still not working

Re: Manual App install not working.

JamesC — Fri, 30 Oct 2015 20:12:51 GMT

jakwhite,

We are working on a new release for the iOS version of the Arlo app. I don't have any information on when it will be released at this time. Please keep an eye on the app store for this release.

JamesC

Re: Manual App install not working.

lindale1 — Thu, 05 Nov 2015 23:28:44 GMT

Know what you said about not knowing when App will be working, but in the meantime, I don't have access to my cameras when away from home. No update from Arlo since 30 October; that's really not acceptable. Would really appreciate an update, and better yet, a fix to the App.

Re: Manual App install not working.

KristynM — Fri, 06 Nov 2015 23:02:47 GMT

lindale1,

At the moment, I don't have an update on when the update will be released. Kindly keep a look out on the Apple Store for the release of the Arlo App update.