topic Re: I set the rule to not send notifications on a camera and it does not trigger or record in Features

I set the rule to not send notifications on a camera and it does not trigger or record

beatea — Fri, 07 Oct 2016 18:25:27 GMT

I would still like motion detection and recording to work. But when I am home I don't need notifications for the backyard, so I disabled the email notification. Now the camera does not go off or record when motion is detected. How to fix this issue?

Re: I set the rule to not send notifications on a camera and it does not trigger or record

TomMac — Tue, 23 Jun 2015 16:14:09 GMT

beatea wrote:
I would still like motion detection and recording to work. But when I am home I don't need notifications for the backyard, so I disabled the email notification. Now the camera does not go off or record when motion is detected. How to fix this issue?

the email part shouldn't effect the motion detect part.... So I would guess maybe the rule was changed ( or the mode the rule resides in )

Easy test is to set the MODE you want on ( cams you want active )... after doing so, go to live streaming camera view and check to make sure the "running man" is GREEN for the active cameras.... if they are not green, then they are turned off and will not detect motion.

Go to the MODE in question and make sure the check mark at the end of the camera line is checked off in green ( green in on,blacl/gray is off )

After any changes, make sure you save during exits , some pages require 2 saves on the way out of settings.

Re: I set the rule to not send notifications on a camera and it does not trigger or record

Scottymate — Thu, 15 Oct 2015 11:24:52 GMT

Ive done exactly as u said it lights both up as grenn when setting mode but after returning to view only 1 is green & neither record still ..4 days of trying to get this to work correctly still no luck, no tech support to call to solve a simple problem. Ive tried resetting everything, reinstalling app, then trying online. I might try setting up a new account to different email to get a clean start from the begigning I dont know waht to do mayby just return it all?

Re: I set the rule to not send notifications on a camera and it does not trigger or record

jguerdat — Thu, 15 Oct 2015 12:32:04 GMT

There IS tech support to call or email - locate the Support link at the top right of this page. Under Helpful Links on the right side near the top is a link to Contact Support which has both phone and email contacts.

Re: I set the rule to not send notifications on a camera and it does not trigger or record

Noel1982 — Wed, 20 Jan 2016 02:14:29 GMT

I'm having the same problem its record sometime

Re: I set the rule to not send notifications on a camera and it does not trigger or record

JamesC — Fri, 22 Jan 2016 00:53:04 GMT

Noel1982,

What mode do you have the camera set to? Are you using a schedule?

JamesC