topic Re: Arlo stuck on getting status on PC in Features

Arlo stuck on getting status on PC

DenisG — Tue, 27 Sep 2016 17:15:24 GMT

Hello

Bought Arlo in August 2016

Installed it on 2 android phones : works great

Installed it on 1 laptop and 1 PC : works great

Installed it on 1 laptop (HP Spectre) : the cameras dont show up, library works, settings show camera offline,

Fast Internet on Fibre

So far :

- tried Chrome and IE : same issue

- updated to latest Flash Player : same issue

I can<t figure this one out, any help would be appreciated

Re: Arlo stuck on getting status on PC

TomMac — Sun, 18 Sep 2016 14:15:03 GMT

Most of the issues are Flash related... I'd concentrate checking the Flash settings.

Re: Arlo stuck on getting status on PC

DenisG — Sun, 18 Sep 2016 17:42:37 GMT

Hello

I checked the flash settings and compare with the laptop that works

After adjustements it is still not working

Thxs

Re: Arlo stuck on getting status on PC

TomMac — Sun, 18 Sep 2016 21:56:14 GMT

Contact support and put in a trouble ticket.... they have more devices/OS's to test on , they may offer a solution

Re: Arlo stuck on getting status on PC

JamesC — Tue, 20 Sep 2016 16:54:46 GMT

DenisG,

Are you running any security software on the affected computer? Some users have reported having issues when using security software such as Bitdefender. Temporarily disable any you may have and try again to further isolate the issue.

JamesC

Re: Arlo stuck on getting status on PC

Alvinsmail — Thu, 10 Nov 2016 01:05:00 GMT

It appears the netgear community just recycles the problem and never offers any real solutions other than to reboot the arlo base and or camera. That is common sense. Is there true solution available for the new 2016 arlo pro app getting status and sticking on that screen. Support is sketchy at best. Should i just get a new system and drop arlo. Submitted ticket but no response for weeks. Alvin. G.