topic Re: Missing Video while on schedule mode.... in Features

Missing Video while on schedule mode....

Hula_Rock — Fri, 07 Oct 2016 18:04:09 GMT

I programmed my system to run "all motion on" using the schedule feature. I recieved an alert that one of the cameras detected motion. I checked the video and see nothing that could have set off the zone. When I got home I see a UPS Delivery at my door. I checked the UPS delivery date/time and it corresponds with the Arlo motion time stamp. Please advise...

This is the second problem within a first week of buying this system.... strike 1, strike 2 ........

Re: Missing Video while on schedule mode....

Hula_Rock — Thu, 07 May 2015 13:24:29 GMT

I would like to keep the community in the loop about this issue so I will update everyone:

I initialted a chat session yesterday with netgear, we tried a few things and now my case is escalated to L2:

Case #: 250XXXXX
Case Summary: One camera is not detecting a motion
Product: VMC3030

Update from NETGEAR:

Your case has been escalated to me. After reviewing your case history, I would need the following information, so I can offer you additional recommendations:

• Could you please bring the 2 cameras that you have on the same room where the Base station is.
• Could you try and trigger the camera's motion detection and see if both cameras will capture a recording.

For more information you may visit us at Arlo.com and https://community.netgear.com/t5/Arlo/ct-p/Arlo.

Regards,

Allen
Expert ID XXXX
NETGEAR L2 Support Expert

Re: Missing Video while on schedule mode....

Hula_Rock — Thu, 07 May 2015 19:42:23 GMT

video system catches ghost <<<<<< see video

second time in two days. recieved alert that motion was detected (FINALLY) checked video, saw absolutly nothing !!!!!!! called my wife at home and she confirmed USPS just dropped off a package.......

Re: Missing Video while on schedule mode....

JustLearning — Mon, 25 Apr 2016 04:24:09 GMT

Looped footage. No alerts after I heard a noise, I live streamed realised I was watching the same looped footage! How can this be fixed so it doesn't happen again?!

Re: Missing Video while on schedule mode....

JustLearning — Mon, 25 Apr 2016 04:26:33 GMT

Has anyone solved the missed footage issue?

Re: Missing Video while on schedule mode....

jguerdat — Mon, 25 Apr 2016 12:27:12 GMT

I'm not clear as to what the issue is. "Looped" video? What's that - previously seen video even when live viewing? I don't see how that's possible. Missing video? As in it doesn't show up in the library for some time after a notification is received? That has occured but doesn't currently seem to be an issue.

I'm confused...