topic Re: Problems with new IOS 2.0.1_11309 Cannot access mode on my Samsong Galaxy 5 in Features

Problems with new IOS 2.0.1_11309 Cannot access mode on my Samsong Galaxy 5

rllacy — Mon, 26 Sep 2016 23:26:08 GMT

When selecting the mode tab on my phone it locks up on getting status. Additionally when I go to settings and select my devices and select a device a message comes back saying "unfortunatley arlo has stopped". I can access all my devices and modes when using my PC but not my phone. Addional Info: I can sign on to arlo with my wifes phone and access everything(I did not install the 12/30 update).

Re: Problems with new IOS 2.0.1_11309 Cannot access mode on my Samsong Galaxy 5

TomMac — Thu, 31 Dec 2015 15:32:26 GMT

For more help, it would be good to also post the OS version of same...

what does your wife have ; phone/os?

Re: Problems with new IOS 2.0.1_11309 Cannot access mode on my Samsong Galaxy 5

rllacy — Thu, 31 Dec 2015 15:53:03 GMT

My galaxey 5 is 5.1.1, wifes is 46.0.2490.76.

Thread did not help (totally different problem). When I select mode it locks up on getting status.

Re: Problems with new IOS 2.0.1_11309 Cannot access mode on my Samsong Galaxy 5

rllacy — Thu, 31 Dec 2015 15:56:23 GMT

Sorry she has a gallexy 6. She is running arlo 1.10.2_9903. My arlo is 2.0.1_11309.

Re: Problems with new IOS 2.0.1_11309 Cannot access mode on my Samsong Galaxy 5

TomMac — Thu, 31 Dec 2015 17:02:25 GMT

Sorry, but got nothing here... Tested the new version 2.0.1-11309 but running os 4.4 on an older LG

Not seeing problems ( but last version was opertating clunky a bit )...

Try and test it on LTE instead of WIFI and see if any changes happen.. ( or opposite if on lte )

If the same, I'd post a trouble ticket so Netgear is aware of the android issue

Re: Problems with new IOS 2.0.1_11309 Cannot access mode on my Samsong Galaxy 5

Username666 — Sun, 03 Jan 2016 06:57:06 GMT

Hi.

Any luck yet with a solution?

We are having the same issue since the 30/12/2015 V2.0.1_11309 update. Can only access Modes from PC. We have different model phones and neither of them will let us change mode since update and we are going away shortly, so this is highly annoying!!! Where we live there is lots of vegetation so if it's windy it sets off constantly.

Help!

I have a Kogan Agora (fake Samsung?) and he has a HTC 1 XL.

Re: Problems with new IOS 2.0.1_11309 Cannot access mode on my Samsong Galaxy 5

JamesC — Tue, 05 Jan 2016 18:23:19 GMT

Username666,

Consider reinstalling the Arlo app to further isolate the issue. Please let us know if you continue experiencing issues accessing modes from your android devices after the reinstall.

JamesC

Re: Problems with new IOS 2.0.1_11309 Cannot access mode on my Samsong Galaxy 5

rllacy — Tue, 05 Jan 2016 18:45:02 GMT

I have reloaded the software several times form my router and from LTE. Have restared my phone, I have restarted my router, have done a power off restart of the base station. I have also deleted the cameras and base station and reloaded them. Still have the same problem.

Re: Problems with new IOS 2.0.1_11309 Cannot access mode on my Samsong Galaxy 5

JamesC — Tue, 05 Jan 2016 21:19:26 GMT

rllacy,

I am unable to replicate this issue when using a Samsung Galaxy S4 on 5.0.1. Do you have any issues trying to access anything else within the app or does this only happen when trying to access modes?

JamesC

Re: Problems with new IOS 2.0.1_11309 Cannot access mode on my Samsong Galaxy 5

rllacy — Thu, 07 Jan 2016 17:19:54 GMT

When I go to settings and select my devices and select a device a message comes back saying "unfortunatley arlo has stopped".

Re: Problems with new IOS 2.0.1_11309 Cannot access mode on my Samsong Galaxy 5

jguerdat — Thu, 07 Jan 2016 20:10:45 GMT

Are there any phone updates to be installed?

Re: Problems with new IOS 2.0.1_11309 Cannot access mode on my Samsong Galaxy 5

rllacy — Fri, 08 Jan 2016 11:37:13 GMT

I just checked and my ios and software are up to date.

Re: Problems with new IOS 2.0.1_11309 Cannot access mode on my Samsong Galaxy 5

jguerdat — Fri, 08 Jan 2016 13:06:14 GMT

Hmph. There's a new firmware on the base - any chance it works ok now? I guess a trouble ticket would be in order.