topic Re: Adjust Pan and Zoom in new app in Features

Adjust Pan and Zoom in new app

Jsmoon — Mon, 26 Sep 2016 23:23:21 GMT

How do I adjust the zoom in the new iPad app?

Re: Adjust Pan and Zoom in new app

Showguy — Wed, 30 Dec 2015 12:51:54 GMT

It appears that pan and zoom is another victim of the recent app update. I just tried it on my iPhone app and iPad app.

Re: Adjust Pan and Zoom in new app

Cruss20 — Mon, 04 Jan 2016 05:36:14 GMT

Yeah I can't find where I can take a new screenshot for the pan and zoom.

Re: Adjust Pan and Zoom in new app

jguerdat — Mon, 04 Jan 2016 13:08:21 GMT

C ouple of things:

1) If the pan and zoom view is blank/loading there's nothing to do to force it.

2) Once you have a view, there's a cmaera icon at the top right of the existing snapshot to take a new snap.

3) From what I've seen the view automatically updates on its own.

Re: Adjust Pan and Zoom in new app

JCBMJB — Tue, 12 Jan 2016 00:49:01 GMT

Pan and zoom used to work until the recent software "upgrades" now it doesn't. What is the problem, Arlo Netgear?

Re: Adjust Pan and Zoom in new app

JamesC — Tue, 12 Jan 2016 16:57:38 GMT

JCBMJB,

What issue are you experiencing when trying to use the pan and zoom feature? What device are you using? I am not having any issues testing the pan and zoom feature on ios/android or the web client.

JamesC

Re: Adjust Pan and Zoom in new app

jguerdat — Tue, 12 Jan 2016 17:38:54 GMT

I had issues with the browser this morning but now its OK. Maybe just a timing issue or network bandwidth?

Re: Adjust Pan and Zoom in new app

JCBMJB — Tue, 12 Jan 2016 18:32:24 GMT

I am using an iPhone or iPad. Haven't figured out how to access on my Mac yet. I get to the pan and zoom but there is no camera icon or anything else to crop the view. It worked before but not since the recent upgrade.

Re: Adjust Pan and Zoom in new app

JamesC — Tue, 12 Jan 2016 19:02:35 GMT

JCBMJB,

Pinch the desired location on the thumbnail to zoom in/out. After you have the level of zoom you want click the Save button to commit the changes.

JamesC

Re: Adjust Pan and Zoom in new app

Cruss20 — Tue, 12 Jan 2016 19:35:12 GMT

I had to get on a computer to see the camera icon

Re: Adjust Pan and Zoom in new app

JCBMJB — Tue, 12 Jan 2016 21:40:59 GMT

Thanks. It worked for 3 of my 4 cameras. One is frozen in an old picture and won't show current location which is one of the reasons that I was confused. When I'm back in the area I guess I'll need to reboot that camera. Not sure what the problem is. The other cameras worked but I like the way the pan and zoom used to work with the green border. That's ok. Thank you for your help.

JCBMJB

Re: Adjust Pan and Zoom in new app

JCBMJB — Wed, 13 Jan 2016 00:53:04 GMT

Then I guess my next question is how do I access on a computer? Specifically a Mac. Can't find anything like an icon to drag to desktop or any other access point.

Re: Adjust Pan and Zoom in new app

jguerdat — Wed, 13 Jan 2016 13:19:05 GMT

https://arlo.netgear.com

You use a browser from a computer.

Re: Adjust Pan and Zoom in new app

dubrex — Wed, 13 Jan 2016 13:59:26 GMT

A couple of my cameras are also stuck on an old image when I try to adjust pan and zoom in the IOS app. It only works ok on new cameras for which I haven't used pan and zoom before.

Re: Adjust Pan and Zoom in new app

JamesC — Wed, 13 Jan 2016 21:57:43 GMT

dubrex,

Try opening and closing the battery compartment door on the affected camera to power cycle it. After the camera comes back online live stream the camera and check the thumbnail to see if it updates.

JamesC

Re: Adjust Pan and Zoom in new app

dubrex — Sun, 17 Jan 2016 11:48:08 GMT

No luck with this unfortunately James, still stuck on the same old image after opening and closing the battery door and then live streaming the camera. Also deleted the camera from my system, power cycled it, added it back in and it's still got the same image. Any other ideas?

Re: Adjust Pan and Zoom in new app

dubrex — Mon, 18 Jan 2016 13:23:30 GMT

Fixed by deleting the app off my phone and reinstalling it.