topic Re: Unable to live view and recording only 1sec in Features

Unable to live view and recording only 1sec

deslee74 — Mon, 26 Sep 2016 23:27:00 GMT

After updating to the new software, I can't use the live view and the motion recording only record for 1 sec instead of 10secs. Anyone got this problem and are there any solution?

Re: Unable to live view and recording only 1sec

deslee74 — Fri, 01 Jan 2016 01:30:24 GMT

By the way, I'm using iOS 9.2 and andriod 5.0. All having the same problem.

Re: Unable to live view and recording only 1sec

nicholshornlake — Fri, 01 Jan 2016 01:47:26 GMT

I have mine set for 15 seconds, and it's recording 19 seconds. Why, I don't know.

Re: Unable to live view and recording only 1sec

deslee74 — Fri, 01 Jan 2016 05:31:10 GMT

Now my cameras are rendered useless after the so-called upgrade. Can the support do something on this?

Betreff: Unable to live view and recording only 1sec

McFlurry — Fri, 01 Jan 2016 11:22:00 GMT

I have the same problem since the update, no live view an no motion records. I've already removed all the device an reinstalled, still don't work. I hope there will be soon a solution.

Betreff: Unable to live view and recording only 1sec

jguerdat — Fri, 01 Jan 2016 13:15:46 GMT

Has anyone placed a trouble ticket? That's the official way to get support.

Betreff: Unable to live view and recording only 1sec

Nifer — Sat, 02 Jan 2016 06:39:10 GMT

I work for NETGEAR. We are aware that there is a minor issue with the system recording an extra four seconds. We have a planned fix for this issue that we hope to have available at the end of next week. We appreciate your bringing this to our attention and ask for your patience as we resolve the issue.

I checked with our engineers and we have not seen the reported issue with live view and recording for only one second. If this behavior persists, we encourage you to contact our support team for professional troubleshooting and resolution. Thanks for sharing your concern with us!

Re: Unable to live view and recording only 1sec

gilbo2 — Sat, 02 Jan 2016 07:08:13 GMT

I had this 1 second manual record problem a couple of days ago so restarted the base station. It has been ok since but I do not often record manually.

Re: Unable to live view and recording only 1sec

deslee74 — Sat, 02 Jan 2016 09:46:10 GMT

I have performed reset on my router, base station and cameras. Still the same issue. Everything is working fine until the latest software update.

Re: Unable to live view and recording only 1sec

gilbo2 — Sat, 02 Jan 2016 09:55:56 GMT

Might not help but try starting and stopping a manual recording both with the record button, that's what I do now, ie don't stop with the pause button.

Re: Unable to live view and recording only 1sec

deslee74 — Sat, 02 Jan 2016 10:03:23 GMT

The problem is there is no live video streaming at all.

Re: Unable to live view and recording only 1sec

gilbo2 — Sat, 02 Jan 2016 19:39:10 GMT

I would send Negear a support request email to look at your problem for you. In the meantime my last thought is to try setting the recording duration in your rules to say 15 seconds to see if it "resets"the timings.

Betreff: Unable to live view and recording only 1sec

McFlurry — Sun, 03 Jan 2016 16:01:26 GMT

I had to reset my base and reinstall all the devices, now everything works fine.

Re: Unable to live view and recording only 1sec

deslee74 — Mon, 04 Jan 2016 15:39:56 GMT

I have perform reset of my base and reinstall, still the same. May I know what exact steps you took to get it work?

Re: Unable to live view and recording only 1sec

jguerdat — Mon, 04 Jan 2016 16:51:48 GMT

When you reset the base be sure to use only the reset button now. Does that make a difference now?

Re: Unable to live view and recording only 1sec

McFlurry — Tue, 05 Jan 2016 13:04:47 GMT

I've reset the base and then removed it, maybe its better first remove the base and then reset it. Then just go thru the normal installation for the base and then ad the cameras. This was the solution for my problems.

Betreff: Unable to live view and recording only 1sec

Nifer — Fri, 08 Jan 2016 06:32:40 GMT

We have just released base station firmware v1.7.1_4638. This firmware should eliminate the extra four seconds of recording some customers experienced. Please let us know if you continue to experience issues. Thank you for the feedback you provided that helped us identity and resolve this issue.

Re: Unable to live view and recording only 1sec

deslee74 — Fri, 08 Jan 2016 12:43:06 GMT

I still facing the same problem, cannot live view and recording. Will need to send my set to the service centre.

Re: Unable to live view and recording only 1sec

jguerdat — Fri, 08 Jan 2016 13:03:28 GMT

I'm not sure live viewing, etc. is necessarily a hardware problem. What firmware versions are installed in your devices? Are you using the app or browser? What version app? What browser? Have you tried the other method as well as a different browser? What steps have you tried to troubleshoot?

Re: Unable to live view and recording only 1sec

deslee74 — Fri, 08 Jan 2016 13:47:47 GMT

I'm using the latest firmware v1.7.1_4638 (just updated today). I have tried all the methods like reset, reinstall and remove my apps also. I have tried different apps from ios, andriod, laptop browser chrome, ie and firefox. All have the same problem. I'm give up on trying other method. This all happened when they upgrade the software to version 2.0