topic Re: Missing thumbnail in Features

Missing thumbnail

msbreton — Mon, 26 Sep 2016 23:35:45 GMT

I'm new to Arlo and have successfuly setup 3 cameras. Everything is working correctly except for I've noticed in my camera view that 2 of my cameras show a thubnail image of the last shot captured while one (the 1st camera) always just shows a green screen with the tag (4 days ago). The camera is quection has been used live more recently and has recoarded video more recently (last few miinutes). How can I get the thumbnail image to say current with the last thing the camera has seen?

Thanks!

-Mike

Re: Missing thumbnail

jguerdat — Mon, 11 Jan 2016 01:03:55 GMT

Odd. Try using the power switch to reset the base. Are you using the app or browser? Try the other.

Re: Missing thumbnail

msbreton — Mon, 11 Jan 2016 16:31:47 GMT

Tried that. Doesn't help. If I play/live the camera in question, the thubnail and time it was taken update but only until the application I'm using (iOS or Web) is exited. Then it reverts to the green "Press the live button to see your new camera in action" thumbnail. Cameras 2 and 3 continue to function normaly updating their thubnails to show the last captured image.

-Mike

Re: Missing thumbnail

JamesC — Mon, 11 Jan 2016 22:18:03 GMT

msbreton,

Try removing the camera and then syncing it back up. Take a look at this article for instructions on how to remove a camera: How do I remove a camera from my Arlo system?

Please let me know if you continue experiencing this issue after adding the camera back to the system.

JamesC

Re: Missing thumbnail

tneorg — Tue, 12 Jan 2016 16:57:57 GMT

Removing the device and adding it again restored the thumbnails. It also remembered all my settings.

Re: Missing thumbnail

msbreton — Wed, 13 Jan 2016 22:24:57 GMT

That fixed my issue. Thank you!

-Mike