topic Re: Version 2.0.0 doesn't support all smartphones in Features

Version 2.0.0 doesn't support all smartphones

Kuodruk — Mon, 26 Sep 2016 23:37:50 GMT

Hi,

I cannot download the new version. It seems that mi phone is not supported any more. iPhone 3GS (version 6.1.6).

The old one, version 1.8.5 was working fine.

Any solutions? Or i have to consider, add also a new phone to my system?

Looking foward for a serious respond.

Thanks.

Re: Version 2.0.0 doesn't support all smartphones

jguerdat — Thu, 14 Jan 2016 15:17:12 GMT

No an Arlo rep but a serious response nonetheless. All software vendors stop supporting older hardware/OSes at some point. Yes, it's a PITA and may require some upgrade or other hoops to be jumped through to accomplish what used to be easy.

You should still be able to use a browser to access most of the functionality on the phone. The thing that you'll have to change to make that work, however, would be to make a browser setting change for the Arlo site to use the desktop version of the site. How to make that change depends on the browser but look in the browser settings for something like "use desktop version" which will cause the browser to identify itself as something other than a mobile version. Chrome has this capability in case you can't set it on what you have available.

Re: Version 2.0.0 doesn't support all smartphones

hokeysmoke — Fri, 15 Jan 2016 03:53:42 GMT

The browser won't work on a smartphone because Flash is required. As has been noted many times, if the web interface used HTML 5, then there would be far fewer compatibility issues with "unsupported" app hardware.

Re: Version 2.0.0 doesn't support all smartphones

jguerdat — Fri, 15 Jan 2016 13:02:10 GMT

I agree with you but much of the browser interface works on a mobile device without Flash. Live View is the primary issue needing Flash but settings and library viewing works without Flash support.