topic Re: Not getting notifications since shortly after update. in Features

Not getting notifications since shortly after update.

Dannyalbro — Mon, 26 Sep 2016 23:34:35 GMT

Im not getting any notifications shortly after this recent update. I haven't changed any settings. Cameras are still recording.

Re: Not getting notifications since shortly after update.

jguerdat — Fri, 08 Jan 2016 01:42:22 GMT

Mode tab, choose system, edit modes. Make sure notifications are enabled.

Re: Not getting notifications since shortly after update.

vrocca — Fri, 08 Jan 2016 19:35:44 GMT

That option doesn't show up. I can only edit the schedule on the Mode tab

Re: Not getting notifications since shortly after update.

Barttg13 — Fri, 08 Jan 2016 23:33:43 GMT

Not getting notifications haven't changed settings. Cameras still record.

Re: Not getting notifications since shortly after update.

Barttg13 — Fri, 08 Jan 2016 23:37:52 GMT

Not getting notifications haven't changed settings. Cameras still record. Mode tab shows motion on but rest of options are blank. This started today.

Re: Not getting notifications since shortly after update.

jguerdat — Sat, 09 Jan 2016 00:04:08 GMT

Edit a mode and change the notifications settings.

Re: Not getting notifications since shortly after update.

Boat52 — Sat, 09 Jan 2016 12:27:27 GMT

On the phone with tech help for hours! They did a server update yesterday and things did not go 100%. I stopped receiving e-mail notifications, but could still get text vis my cell phone carrier. In the custom mode, I can not add a new e-mail adress. Also in the standard armed mode, I have 5 rules for 4 cameras. I cannot delete the second rule for one camera.

Very buggy stuff here and the upgrades the company does seems to mess things up....short term. Wished they would annouce it some way to users.

Re: Not getting notifications since shortly after update.

jguerdat — Sat, 09 Jan 2016 13:56:39 GMT

Boat52 wrote:

I have 5 rules for 4 cameras. I cannot delete the second rule for one camera.

I have an open ticket for not being able to add a rule to an existing mode (I save but it's not there). WHat device and OS are you using? I'm having the issue with the Android app on devices with 5.1.1 and 6.0.1. Just thinking it might be related.

Re: Not getting notifications since shortly after update.

Barttg13 — Sat, 09 Jan 2016 14:46:16 GMT

I am using Android galaxy 4 server sprint. Very unhappy. Cameras record but still no notifications. I have been very happy till now. Have recommended to friends . But won't do that anymore.

Re: Not getting notifications since shortly after update.

jguerdat — Sat, 09 Jan 2016 19:05:41 GMT

You never said if you checked your modes to verify the notifications settings.

Re: Not getting notifications since shortly after update.

Barttg13 — Sat, 09 Jan 2016 19:22:55 GMT

Mode screen is blank now.

Re: Not getting notifications since shortly after update.

mcmu12 — Sat, 09 Jan 2016 21:38:57 GMT

I figured out that all these suggestions are not necessary- last time notifications stopped for me, I tried everything and nothing worked. Latte it started working again and I got moderator info weeks later that it was upgrade. Frustrating.

Re: Not getting notifications since shortly after update.

Doglover94602 — Sun, 10 Jan 2016 20:18:15 GMT

I cannot receive notifications on my phone anymore and neither can my husband. All was working fine until yesterday. We were recently broken into and this is very concerning and needs addressed. We both have IPhones.

Re: Not getting notifications since shortly after update.

Doglover94602 — Sun, 10 Jan 2016 20:22:15 GMT

Re: Not getting notifications since shortly after update.

jguerdat — Sun, 10 Jan 2016 22:26:15 GMT

Mode tab, select system, edit modes. Verify notifications are enabled.

Re: Not getting notifications since shortly after update.

Barttg13 — Sun, 10 Jan 2016 22:38:41 GMT

Mine has done same thing since 8th. My cameras record still but no notifications. Mode page is blank except for motion on. Everything else blank. Worked fine till upgrade. Have tried suggestions on page. Nothing works. I am becoming very disappointed in this product.

Re: Not getting notifications since shortly after update.

jguerdat — Mon, 11 Jan 2016 01:11:34 GMT

App or browser? Try the other. Also, a power reset via the power switch may help.

Re: Not getting notifications since shortly after update.

Matty83 — Mon, 11 Jan 2016 10:26:03 GMT

Same here,

I came on here to seek answers and there is nothing.

Gone through everything on my phone(iphone) and mac.

You go to the mode tab and when i go to schedule to 'edit' there is nothing except the time table of when i have cameras on and off. Since the update there is no more notification options, not under 'schedule' mode anyway.

I even went through iphone app settings for push notification, everything is on under the arlo app.

Why would Netgear release an update when all they have done is go backwards? how bout some new fatures, not like one of the other updates that was for social media.

Netgear dont seem to be taking this serious.

Re: Not getting notifications since shortly after update.

mcmu12 — Mon, 11 Jan 2016 12:23:59 GMT

Their upgrade turned off my Push Notifications. Go under Mode. Click All motion on. Then Click pencil for All motion on. Click pencil for a camera and scroll down and turn Push Notifications on again. Repeat for other cameras.

Re: Not getting notifications since shortly after update.

jguerdat — Mon, 11 Jan 2016 13:43:26 GMT

Matty83 wrote:
Same here,
I came on here to seek answers and there is nothing.
Gone through everything on my phone(iphone) and mac.
You go to the mode tab and when i go to schedule to 'edit' there is nothing except the time table of when i have cameras on and off. Since the update there is no more notification options, not under 'schedule' mode anyway.
I even went through iphone app settings for push notification, everything is on under the arlo app.

Why would Netgear release an update when all they have done is go backwards? how bout some new fatures, not like one of the other updates that was for social media.

Netgear dont seem to be taking this serious.

Wow! There are tons of answers here, all saying the same thing.

I'm not sure why you would only check the schedule. Why not edit your modes and check the notifications settings that are there? The update disabled notifications so just turn them back on. As for why the choice was made to turn them off by default, it's like many other choices. If you do one thing, you get hammered. If you made the other choice, you get hammered. While it might be a pain, a little reading or just putzing around can be very useful. I found the new app a bit confusing initially, too, but it didn't take long to figure it out all by myself. I just had to look at everything.