topic Re: Cannot delete videos, No motion notifications in Features

Cannot delete videos, No motion notifications

Patrickviking — Mon, 26 Sep 2016 23:41:18 GMT

Ever since the app update, the option to delete videos is gone. Also, I am not notified when motion is set off. I have reinstalled the app to no avail. The old app worked fine.

Re: Cannot delete videos, No motion notifications

JamesC — Thu, 21 Jan 2016 17:52:15 GMT

Patrickviking,

To delete a video, select the desired video in the library and you will then be prompted with options at the bottom of the screen. One of these options is to delete the video. What is keeping you from deleting videos?

In the update, push notifications were changed to be per camera. Navigate to Mode > click the pencil for your active mode > click edit for the desired rule > make sure notifications are enabled. Do this for each camera you want to send notifications.

JamesC

Re: Cannot delete videos, No motion notifications

TexasSwede — Fri, 22 Jan 2016 19:39:43 GMT

I have the same issue. The trash can icon (to delete) is grayed out and nothing happens when I click it.

Re: Cannot delete videos, No motion notifications

JamesC — Tue, 26 Jan 2016 21:48:11 GMT

TexasSwede,

Are you logging in from the primary account or are you accessing from a shared account using the grant access feature?

JamesC

Re: Cannot delete videos, No motion notifications

Patrickviking — Wed, 27 Jan 2016 02:54:06 GMT

I'm on a shared account with access. My wife has the primary and a delete on iphone6. My delete is unavailable on a galaxy note 3. She confirmed I should still have permission.

Re: Cannot delete videos, No motion notifications

Patrickviking — Wed, 27 Jan 2016 02:59:24 GMT

Also, there is no pencil icon when I go to mode as suggested. The app also seems to log me out and it froze and crashed earlier today while I tried to watch a video.

Re: Cannot delete videos, No motion notifications

JamesC — Wed, 27 Jan 2016 21:38:02 GMT

Patrickviking,

Consider having her delete you from grant access and resend the invitation, include all desired cameras and be sure the "Allow access rights" toggle is also enabled.

JamesC

Re: Cannot delete videos, No motion notifications

Patrickviking — Sun, 31 Jan 2016 02:34:46 GMT

My wife deleted me and resent. The email I get from arlo is a link to create an account, which I already have. Now when I sign on to the app, I see no cameras. I have confirmed she regranted me access and the toggle is on. It says I am "pending" on her device. Please advise. Thanks

Re: Cannot delete videos, No motion notifications

JamesC — Mon, 01 Feb 2016 16:09:26 GMT

Patrickviking,

You must click the "create an account" link. Sign in with your existing account from the page that it brings up and this will trigger the invite to go from "pending" to accepted.

JamesC

Re: Cannot delete videos, No motion notifications

Patrickviking — Mon, 01 Feb 2016 19:56:17 GMT

I have done that 3 times. When you click "create account" it says I already have an account and directs me to sign in. However, upon doing that this morning, I now have cameras. Unfortunately, I still don't have access to delete old videos from the library, which was one of my original problems. I have not received a notification yet either, the other original issue.

Re: Cannot delete videos, No motion notifications

JamesC — Mon, 01 Feb 2016 21:19:24 GMT

Patrickviking,

Upon sharing the cameras was "allow access rights" enabled along with the desired cameras?

JamesC

Re: Cannot delete videos, No motion notifications

Patrickviking — Mon, 01 Feb 2016 21:52:07 GMT

Yes. This toggle IS enabled on the main account

Re: Cannot delete videos, No motion notifications

Patrickviking — Mon, 01 Feb 2016 23:38:15 GMT

For whatever reason, my phone just blew up with a ton of passed notifications. I noticed the delete icon is ON for me on a desktop computer, but still not for the app.

Re: Cannot delete videos, No motion notifications

jguerdat — Tue, 02 Feb 2016 15:49:11 GMT

I'd reinstall the app, just because. If that doesn't work, let us know.

Re: Cannot delete videos, No motion notifications

JamesC — Tue, 02 Feb 2016 16:28:34 GMT

Patrickviking,

We are investigating an issue with deleting content on shared accounts via the android app. I will keep you posted.

JamesC

Re: Cannot delete videos, No motion notifications

Wayne2 — Fri, 20 May 2016 17:38:20 GMT

Same issue here.

Not on a shared account, trash icon is grayed out both on website and on Arlo iPhone app.

This only started after app was updated the other day with the Geofencing addition.

Re: Cannot delete videos, No motion notifications

Wayne2 — Fri, 20 May 2016 17:53:42 GMT

Please disregard, I must have accidently marked the video as a favorite since it had a star showing in the lower left hand corner. I clicked on the favorite/star icon along the bottom, the star disappeared and then I could delete the video.