topic Re: No longer getting notifications to phone in Features

No longer getting notifications to phone

mistermister — Mon, 26 Sep 2016 23:44:00 GMT

I searched and found the solution to change the notificayions in the application manager. However i have done thins and i am still not getting push notifivcations to my phone. This has all been since the app update.

Could someone please help?

Re: No longer getting notifications to phone

mcaguilar — Thu, 21 Jan 2016 01:38:27 GMT

Try rebutting the base.

Re: No longer getting notifications to phone

jguerdat — Thu, 21 Jan 2016 13:55:39 GMT

Rebutting? 😛

I think the root of the problem is that you've checked the phone's app settings. While that's a possible problem, the usual issue is that you have to enable the notifications inside the Arlo app or browser. Use the Mode tab, choose your system and edit your modes. Check each camera for notifications and set them as you desire.

Re: No longer getting notifications to phone

mooresinhb — Thu, 21 Jan 2016 14:44:05 GMT

Curious, are the people making suggestions actually get phone notifications? The information is not accurate...when you go into ""mode", there are no options for notifications. I rebooted my system and it does not automatically go online. The app should allow me to tap on "offline" to bring it back "online" and it does not. Now, I get to figure out how to get it back online. I'm so close to returning this camera...

Re: No longer getting notifications to phone

jguerdat — Thu, 21 Jan 2016 16:27:33 GMT

You actually have to edit the modes. Just going to the Mode tab wont do anything for you. Edit the Mode, choose a camera and enable the notifications.

We can only lead a horse to water...

Re: No longer getting notifications to phone

mooresinhb — Thu, 21 Jan 2016 18:44:24 GMT

Uh, well....this horse would like to thank you for your help!

Re: No longer getting notifications to phone

mistermister — Thu, 21 Jan 2016 18:57:00 GMT

here is a screenshot of the app

where do i go from here

https://www.flickr.com/gp/amairphoto/X45T21

Re: No longer getting notifications to phone

mistermister — Thu, 21 Jan 2016 18:57:58 GMT

here is a screenshot of arlo online

https://www.flickr.com/gp/amairphoto/X45T21

where do i go from here?

Re: No longer getting notifications to phone

mistermister — Thu, 21 Jan 2016 18:59:37 GMT

Following on from this i literally see no notifications option

Re: No longer getting notifications to phone

JamesC — Thu, 21 Jan 2016 19:12:57 GMT

mistermister,

The schedule is an organization of your modes, it defines at what time a specific mode is active. Instead of clicking the pencil next to schedule, click edit on the mode you have that defines motion detection, which in your case is "All motion on". After clicking the pencil icon next to "all motion on" you will find the rules for each camera" Click edit to open the rule and you'll find the option to enable/disable notifications. You will want to do this for each camera you want to receive notifications from.

I understand this change can be a little confusing but it allows users to define which cameras they want to receive push notifications from instead of all or nothing like it used to be.

I hope this helps.

JamesC

Re: No longer getting notifications to phone

mistermister — Thu, 21 Jan 2016 19:17:49 GMT

Thank you, this has worked.

Hopefully on the next update Arlo doesnt remove an option that i am using and make me have to dig deep to turn it back on.

Re: No longer getting notifications to phone

PhotoDen — Fri, 22 Jan 2016 07:00:04 GMT

I figured out tonight that my ARLO app did not have the option to check "push notification" BUT my roommate, who is the original installer of the cameras and app, had the ability to edit the options from his phone app. Now we both get the instant alerts like before. FYI.

Re: No longer getting notifications to phone

PhotoDen — Fri, 22 Jan 2016 07:02:57 GMT

Re: No longer getting notifications to phone

jguerdat — Fri, 22 Jan 2016 13:20:11 GMT

Are you on the latest version of the app? That option should be there. If not, try a reinstall of the app.