topic Re: Unable to play live view on iOS app in Features

Unable to play live view on iOS app

platron — Mon, 26 Sep 2016 23:40:55 GMT

About half the time I try, the Live View button actually results in display of a live view. The other half of the time, either (1) nothing plays, and after a few moments of the spinning icon, the Live View button returns, or (2) nothing plays, and an orange banner is displayed, informing me that it was "unable to play" and suggesting that I try again. Trying again in case 2 is impossible, however, because the app is then frozen. Killing it forcibly and restarting it sometimes works. So far, it's always been possible to view the camera feed eventually, if not on the first try.

The web app from a desktop browser seems to be more reliable.

Re: Unable to play live view on iOS app

JamesC — Tue, 19 Jan 2016 19:16:00 GMT

platron,

What version of iOS are you running and on what iOS device? Have you tried reinstalling the Arlo app?

JamesC

Re: Unable to play live view on iOS app

platron — Tue, 19 Jan 2016 19:30:16 GMT

9.2.1 on a 6s, with version 2.0.1 of the app. I deleted and re-installed about 5 minutes ago, and it does seem to have helped. 10 view attempts so far have all been successful. It would be nice to know how often and under what conditions one should be expected to re-install the app.

Re: Unable to play live view on iOS app

jguerdat — Tue, 19 Jan 2016 22:26:04 GMT

Expected - never. Reality - whenever the app has a problem, especially compared to another method.

Re: Unable to play live view on iOS app

platron — Tue, 19 Jan 2016 23:51:30 GMT

That's a little sad.

Re: Unable to play live view on iOS app

jguerdat — Wed, 20 Jan 2016 12:49:41 GMT

Had to do this with other apps, too...

Re: Unable to play live view on iOS app

afeid — Tue, 29 Mar 2016 21:07:57 GMT

I had the same issue when I added a new cam. I reset my ipad and live view worked fine.

Re: Unable to play live view on iOS app

Lancegibler — Fri, 07 Oct 2016 07:22:45 GMT

I get this message every day

Re: Unable to play live view on iOS app

Lancegibler — Fri, 07 Oct 2016 07:26:32 GMT

I can't stand this

Re: Unable to play live view on iOS app

jguerdat — Fri, 07 Oct 2016 12:00:58 GMT

What device and OS?