topic Trouble with Rules mode. Using galaxy note 3 5.0 in Features

Trouble with Rules mode. Using galaxy note 3 5.0

Aquafella — Mon, 26 Sep 2016 22:52:35 GMT

App crashing upon opening schedule so i updated it. After the update now the "RULES" won't open.

Re: Trouble with Rules mode. Using galaxy note 3 5.0

RobertRosal — Thu, 30 Apr 2015 05:06:10 GMT

Aquafella wrote:
App crashing upon opening schedule so i updated it. After the update now the "RULES" won't open.

Have you tried uninstalling and then reinstalling the app? I am running Note Edge on 5.0.1 and that's what worked for me.

Re: Trouble with Rules mode. Using galaxy note 3 5.0

Aquafella — Thu, 30 Apr 2015 15:23:11 GMT

Thank you for the prompt reply but I've tried that several times and still nothing. I like the camera and would like to keep it but all the bugs/kinks are getting irritating. Sigh

Re: Trouble with Rules mode. Using galaxy note 3 5.0

ChristineT — Thu, 30 Apr 2015 17:25:17 GMT

Good afternoon Aquafella,

It is possible you're experiencing an issue with mis-configured modes. Here's how to check for correct settings:

Log into your Arlo account
Click/tap Settings
Click/tap Modes
Click the pencil icon to the right of the label All motion on
Ensure all cameras have a GREEN check mark next to them

Note: If the check mark is currently BLACK that is a good indication the mode somehow got into a bad state.

For good measure you may also want to perform this same check for All motion off and ensure the check mark for all of your cameras are black.

Please let me know if this information helped resolved the issue.

Best Regards,

Christine

Arlo Team

Re: Trouble with Rules mode. Using galaxy note 3 5.0

Aquafella — Thu, 30 Apr 2015 21:31:20 GMT

Unfortunately there is NO pencil icon appearing on the modes.