topic Re: Not Receiving notifications on iphone any more in Features

Not Receiving notifications on iphone any more

bruceed — Tue, 27 Sep 2016 16:13:23 GMT

My wife and I were both receiving iphone notifications for the first three months when the motion detector was tripped. Those notifications stopped over a month ago. I checked our iphones and they are allowing notifications, the same as before. Why did this happen? Any solutions?

Re: Not Receiving notifications on iphone any more

jguerdat — Wed, 03 Feb 2016 23:50:20 GMT

Sure. As answered here many times, use the Mode tab, select your system, and edit your modes. Notifications are in there and need to be enabled. They used to be a global setting for all cameras but are now on a per-camera basis, hence the need to enable them.

Re: Not Receiving notifications on iphone any more

Dianebelcher — Tue, 31 May 2016 22:03:00 GMT

There is no notification option in my individual camera mode setting. Notifictions stopped and were working yesterday

Re: Not Receiving notifications on iphone any more

jguerdat — Wed, 01 Jun 2016 13:00:47 GMT

Try logging out and back in. I find that can clear up display issues.

Re: Not Receiving notifications on iphone any more

JamesC — Wed, 01 Jun 2016 21:36:26 GMT

Dianebelcher,

Notifications (Push and email) are located within the rules for each camera. To check if push notifications are enabled, log into your Arlo account and navigate to Mode > select your base station > click the pencil icon next to your active mode > click edit on the desired rule > check push notifications.

JamesC