topic Re: Can accept invitation to view additional camera in Features

Can't accept invitation to view additional camera

itsadiel — Tue, 27 Sep 2016 16:12:45 GMT

I installed two cameras and sent my dad an invite. One of the cameras had a green "press to go live" screen and in an attempt to get rid of it I removed the device and then had my dad activate it again. Now this camera is on his account and not mine. So he sent me an invite but I can't accept it so I can add the camera to my account again. I open the email and click the link and sign in. Nothing. Please help!

Re: Can accept invitation to view additional camera

itsadiel — Mon, 01 Feb 2016 01:01:26 GMT

Title should be: CAN'T accept invitation to view additional camera

Re: Can accept invitation to view additional camera

JamesC — Tue, 02 Feb 2016 23:53:50 GMT

itsadiel,

Does the invite status change from "pending" to "accepted" on the grant access screen?

JamesC

Re: Can accept invitation to view additional camera

itsadiel — Thu, 04 Feb 2016 19:15:12 GMT

Hi James. The solution was to log into through the browser on my laptop.