topic Re: Not getting notifications in Features

Not getting notifications

LCboogie12 — Tue, 27 Sep 2016 16:11:46 GMT

I update the Arlo app a couple weeks ago and now (within the last week) I no longer recieve nofications. I have triple checks all the settings for notification on my iPhone and made sure the box is checked in Modes in the Arlo App itself, however still not working. Also, my Premier subscription, which was upgraded on Jan. 13th, has also reverted back to Basic. So, two of my cameras aren't showing on the app, or recording.

Any help? Ideas to solve this? Or anyone else experience these issues. Called Netgear/Arlo and wasn't given much help. Not liking this new App.

Re: Not getting notifications

TomMac — Thu, 28 Jan 2016 13:32:11 GMT

Contact netgear re your problem with billing...you paid for a service and not getting it!

I have seen where the new update caused push notices problems... most were solved by uninstall the app and putting it back on

( after making sure each camera had the notifications checked off, as all cameras can be toggled on/off now )

Re: Not getting notifications

LCboogie12 — Thu, 28 Jan 2016 14:08:34 GMT

I did inquire about the subscription change. They adivsed they'd call me back within 24 hours and that was four days ago.

I did delete and re-download the app to no avail. Thanks for the suggestion, though!

Re: Not getting notifications

JamesC — Fri, 29 Jan 2016 16:13:34 GMT

LCboogie12,

Please private message me the case number for your subscription issue and I will look into that for you.

For the notification issue, consider creating an entirely new custom mode with new rules with push notifications enabled to isolate the issue further.

Please let us know if this helps!

JamesC