topic Re: no live stream in camera tab in Features

no live stream in camera tab

JG- — Tue, 27 Sep 2016 16:19:14 GMT

I am not able to see any live stream from any camera. It only shows the last active image. When I press ">live", it says "please wait...." for a really long time. Then goes back to the last capture image. I am able to see the camera active in the tab settings > my devices > camera (serial number) - showing me a current status picture. There has been so many issues with server delays and problems I am wondering if this system is dependable at all. Home security should not have these issues! Has anyone else experienced this issue and is there any resolution?

Re: no live stream in camera tab

jguerdat — Mon, 22 Feb 2016 21:34:55 GMT

App? Browser? Tried the other one as well as a different browser? Sometimes simply logging out and back in will work.

Re: no live stream in camera tab

JG- — Mon, 22 Feb 2016 22:28:32 GMT

Interestingly, streaming is ok on the mobile app, but not the PC. I don't know why. I have logged out and in multiple times. It doesn't matter what PC either.

Re: no live stream in camera tab

JamesC — Tue, 23 Feb 2016 19:13:07 GMT

JG-,

What browser are you using on your PC that is behaving this way (Chrome, FireFox, IE)? Do you get the same behavior when trying a different browser?

JamesC

Re: no live stream in camera tab

JG- — Tue, 23 Feb 2016 20:32:16 GMT

It happens when I am using Chrome (40.0.2564.109 m -64bit) and Firefox (44.0.2). I did not try with IE. I have also tried on different computers - tower and laptop - doesn't seem to make a difference.

Re: no live stream in camera tab

JamesC — Wed, 24 Feb 2016 21:35:50 GMT

JG-,

Some users have experienced issues when running anti-virus/security software. Consider disabling any you may have to further isolate the issue.

JamesC