topic Re: Arlo Q, inconsistently oriented images in Features

Arlo Q, inconsistently oriented images

JohnK1949 — Tue, 20 Sep 2016 19:38:24 GMT

The image seen on the settings page is the opposite orientation from the image seen on the cameras page. When the invert is toggled off (on the settings page) the image on the settings page is upside down while that under cameras is correct. When the invert is toggled on, the situation is just the opposite. How can I get the images on both pages to be right side up? The current situation makes it very difficult to set up zones accurately. I've tried resetting and going through the initialization process, but to no avail. Please advise. Thanks.

Re: Arlo Q, inconsistently oriented images

JamesC — Wed, 21 Sep 2016 22:00:14 GMT

JohnK1949,

It sounds like one of the thumbnails may not be showing an accurate image (either the one in settings or the one on the cameras screen).

What device are you using that is displaying this behavior? Do you see the same results when using a different device or the web client?

JamesC

Re: Arlo Q, inconsistently oriented images

JohnK1949 — Wed, 21 Sep 2016 22:59:51 GMT

It looks the same from two different computers. What alternative is there other than the web client for viewing the settings page?

...JohnK

Re: Arlo Q, inconsistently oriented images

jguerdat — Thu, 22 Sep 2016 12:51:25 GMT

The only other choice is the app. Also, try a different browser.

Re: Arlo Q, inconsistently oriented images

JamesC — Fri, 23 Sep 2016 16:18:32 GMT

JohnK1949,

I am not able to replicate this issue. Please contact the Arlo Support Team for further investigation. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC