topic Re: Saving a password on an iPad in Features

Saving a password on an iphone/iPad iOS10

Bluey59 — Thu, 22 Sep 2016 15:12:17 GMT

Since IOS 10 update, neither my Iphone 6s nor Ipad will retain password and auto log in. I am not logging out after using the app.

No problem with my Mac. It is a major problem given my usage pattern, and was working fine until IOS10.

Help!

Re: Saving a password on an iPad

TomMac — Tue, 20 Sep 2016 01:42:34 GMT

Recently some one else had iOS 10 problems...

invole a reboot of the phone.

cant help much more as old timers are still running 9.3.5. 🙂

Re: Saving a password on an iPad

Bluey59 — Tue, 20 Sep 2016 02:01:06 GMT

Thanks for the reply TomMac, but no joy.

Re: Saving a password on an iPad

TomMac — Tue, 20 Sep 2016 13:30:28 GMT

Put in a trouble report ; Support at top of page, next page contact support.

This will put the iOS 10 into the gene pool and maybe a better answer down the road.

Re: Saving a password on an iPad

JamesC — Wed, 21 Sep 2016 18:23:52 GMT

Bluey59,

Thank you for the report, I agree with TomMac that you should consider opening a support ticket for this issue. I will also escalate this topic for further investigation.

Thank you,

JamesC

Re: Saving a password on an iPad

Bluey59 — Thu, 22 Sep 2016 01:13:07 GMT

Thanks folks I will do that.

Bluey59

Re: Saving a password on an iphone/iPad iOS10

Bluey59 — Thu, 22 Sep 2016 15:12:29 GMT

After trying many paths I decided to remove the apps from the IOS devices and reload. This has worked and both now remember the username and password.

Thanks for your assistance.

Blueysmith59