topic Re: Update? Where is it in Features

Update? Where is it

Chuck1011 — Tue, 27 Sep 2016 16:18:26 GMT

i was sent a message saying to do a important update because my motion detected notification shows up like 3 hours late. I clicked the link to do the update but the website is not user friendly at all! I can't find any thing that says update.

Re: Update? Where is it

TomMac — Sat, 20 Feb 2016 02:06:39 GMT

Are you using the PC web site, IOS, or Android ??

Re: Update? Where is it

jguerdat — Sat, 20 Feb 2016 13:23:33 GMT

OP, you're missing the point. The fix was applied to the servers. There's no update for you - the link is to the forums so you can stay in touch with fixes and other issues.

Re: Update? Where is it

JamesC — Mon, 22 Feb 2016 19:11:45 GMT

Chuck1011,

Are you still seeing this behavior?

A fix for this issue has been released and has significantly improved Arlo performance. However, a side effect you may currently experience is the alert counter on the camera screen disabled and set to 0. Resolving this counter issue and further optimizing Arlo performance is our number one priority at this time and Arlo engineers are working non-stop to resolve this.

Please refer any additional comments on this issue to the following thread: https://community.netgear.com/t5/Motion-Detection/Email-Alerts-Video-Recordings-Not-Getting-or-Getti...

Thank you,

JamesC

Re: Update? Where is it

nick00001 — Thu, 25 Feb 2016 09:27:07 GMT

I was told a few days ago that there were a lot of complaints regarding the Arlo wireless and Arlo Q and every day seems to be worst . Where I had to delete and reinstall the application because the application keeps kicking me out it does not show the amounts of views it shows 0 it not recording I get an orange screen with lots of letters . I also get a all the cameras with a green picture saying that the cameras are offline . The Arlo Q the same thing and if you press the button to talk it freezes . The customer service lied to me by telling me that the were aware of the issues and they were going to release a new software version which they did not do I called customer service again and they told me that their nothing they can do .

Re: Update? Where is it

JamesC — Fri, 26 Feb 2016 16:33:14 GMT

nick00001,

What mobile device/OS are you using when you get kicked out? What error message are you seeing when this happens?

We are aware of the issue with the alert counter on the cameras screen always showing 0, we are working diligently toward a resolution for this and hope to be able to provide a fix very soon.

The conditions resulting in a camera going offline can vary. Consider relocating the camera, making sure it has the best signal strength and limited possible interference from other wireless devices. Also be sure the camera does not have depleted batteries and replace with a fresh set if needed.

JamesC

Re: Update? Where is it

nick00001 — Sun, 28 Feb 2016 09:23:40 GMT

I am using a Samsung note 5 Android but it also does not work with Windows and I can't even speak with Windows 10 it tell me that I need to do it with Crome I open it with Crome and the camera tells me that I need to update Crome when is the latest version . The whole Arlo was launch prematurely and with no really technical support or knowledge of the product . The technical support I give it one star because they answer the phone . They lie and tell you they coming out with a software update and they don't even have one .I will like to get my money back since there is nothing they can do

Re: Update? Where is it

jguerdat — Sun, 28 Feb 2016 14:20:30 GMT

Sounds like there really isn't much they can do to help since it appears to be something in your local setup that's the issue. We can't help all the time, either, since via long distance and we can't see what you're seeing and doing.

I use Windows 10 with Chrome and all works fine. Android also works fine (can't speak for iOS). However, you do have options such as using a different browser - Edge and IE works fine for me and you can also try Firefox. Whether support is useful depends on so many things including a particular person on a particular day. If you care to give ALL details of what you're using, how things are configured and what you've done so far, perhaps we can help.