topic Re: Push Notifications not available in Features

Push Notifications not available

NGUser12 — Tue, 27 Sep 2016 16:21:57 GMT

I recently did a app upgrade after which my app does not have an option for push notifications, i only see email, no push notifications.

Can someone please help comment. I have an IOS device. And I see the email notification under the settings for the individual camera.

Thanks

Re: Push Notifications not available

JamesC — Tue, 08 Mar 2016 18:08:45 GMT

NGUser12,

Check your rules for each camera to make sure push notifications are enabled. To do this navigate to Mode > Click the pencil icon next to the desired mode > Click edit on the desired rule > Enable push notifications.

Do this for all cameras you wish to send push notifications.

JamesC

Re: Push Notifications not available

NGUser12 — Tue, 08 Mar 2016 20:53:54 GMT

James,

Thanks for your post. My issue is that I am on the page you mentioned. Under rules...I dont have a check box for push notifications, I only have one for email.

I have enabled the push notifications for Arlo app in IOS.

so i am not sure why the "push notifications" option is not showing up under Alerts.

let me add the screenshot of the rule here.

Re: Push Notifications not available

JamesC — Tue, 08 Mar 2016 21:42:09 GMT

NGUser12,

Consider rebooting your phone and logging back into the app. Do you also see this behavior when using the web client or is it isolate to your phone specifically?

If after the reboot you're still experiencing the issue, try uninstalling the Arlo app and then downloading a fresh installation from the app market.

JamesC