topic Re: New Arlo user - app/site missing advertised functionality in Features

New Arlo user - app/site missing advertised functionality

LoRezSkyline — Tue, 27 Sep 2016 16:21:45 GMT

Just installed our system over the weekend - 3 wireless HD indoor/outdoor cams and a base station. Happy with it, but I have to say I'm a little disappointed several of the features mentioned in the User Manual PDF no longer seem to be accessible via the app/website - email notification for low camera battery, storage management automatically moving videos to the recycle bin after a certain timeframe, the recycle bin itself rather than just having a deletion option, the list goes on. Reading posts here it seems these functions were removed with the latest update. I am baffled as to why Netgear/Arlo would want to delete features that would make for an easier user experience and increase functionality of their devices??? Any chance these will get added back?

Re: New Arlo user - app/site missing advertised functionality

Schorschi — Sat, 05 Mar 2016 04:39:13 GMT

LoRezSkyline wrote:
several of the features mentioned in the User Manual PDF no longer seem to be accessible via the app/website -

True, the pdf hasn't been updated, but key functionality has not been taken away.

LoRezSkyline wrote:
email notification for low camera battery,

It's still there. It's a default now. Can't turn it off.

LoRezSkyline wrote:
storage management,

No need any more. You get unlimited storage.

LoRezSkyline wrote:
automatically moving videos to the recycle bin after a certain timeframe,

Oh, videos are still getting deleted automatically, only you can't go to a recycle bin any more to get them back.

Retention periods for videos in the three subscription plans are:

Seven days for Basic plan (only free plan),
30 days for Premier plan,
60 days for Elite plan.