topic Re: Can't setup in Features

Can't setup

AngelaAnaconda — Tue, 27 Sep 2016 16:28:22 GMT

Hi I'm trying to setup my arlo q and halfway thru the app crashed on me. When I went back again I can't setup because they said there is already an existing account with the email. However when I tried to retrieve my password, they said there is no account with this email. So I'm struck. What can I do?

Re: Can't setup

jguerdat — Sat, 02 Apr 2016 12:30:49 GMT

Try both the reinstalled app and browser - one might work. Are you able to use the Add Device button at all instead of setup a new system? Or are you somehow locked out due to the password issue? You may get faster results if you call or chat with support - use the Support link at the top here and then Contact Support for various options.

Re: Can't setup

JamesC — Wed, 06 Apr 2016 21:13:23 GMT

AngelaAnaconda,

Were you able to get your system set up after going over the above suggestions?

Please let us know!

JamesC