topic Re: Error 4001: Syntax Error in Features

Error 4001: Syntax Error

rmahon — Tue, 27 Sep 2016 16:28:05 GMT

Good Morning. Is anyone getting the Error 4001: Syntax Error when they try to add a Rule to an existing Mode? I have gotten this all morning.

Thanks, Rob

Re: Error 4001: Syntax Error

jguerdat — Fri, 01 Apr 2016 13:11:39 GMT

That's new. App or browser? Have you tried the other?

Re: Error 4001: Syntax Error

rmahon — Fri, 01 Apr 2016 13:15:45 GMT

It is in the browser. Chrome. I am trying to login via IE but all I'm getting is Loading...

Re: Error 4001: Syntax Error

jguerdat — Fri, 01 Apr 2016 18:47:18 GMT

Try flushing the browser cache. If possible, try the app to see if the same thing happens.

Re: Error 4001: Syntax Error

rmahon — Fri, 01 Apr 2016 22:29:09 GMT

Same Error after clearing cache on work computer. I am now home from work and trying the same from my home computer and captured the error message in the "orange" banner at the top of the page. Error 4001: Invalid message syntax.

Re: Error 4001: Syntax Error

jguerdat — Fri, 01 Apr 2016 22:42:46 GMT

Looks like an Arlo rep will need to look into this. Maybe a trouble ticket?

Re: Error 4001: Syntax Error

rmahon — Fri, 01 Apr 2016 22:47:35 GMT

Thanks jguerdat...do you know what the process is to do this? Appreciate you responding.

Re: Error 4001: Syntax Error

jguerdat — Sat, 02 Apr 2016 12:37:41 GMT

Support link at the top here, then Contact Support on the right. A chat or phone call may get you the fastest response.

Also, did you try the app? Does a different browser at home work?

Re: Error 4001: Syntax Error

JamesC — Mon, 04 Apr 2016 23:35:49 GMT

rmahon,

Were you able to resolve this issue by contacting support? If you create an entirely new custom mode and add rules, do you still get this error message?

You might consider a reboot of the base station (power off/on) and try again.

JamesC