topic Re: Push Notifications stopped working - all settings are correct in Features

Push Notifications stopped working - all settings are correct

jz333 — Tue, 27 Sep 2016 16:28:28 GMT

About a week ago, all push notifications to my phone stopped. I still get email. Yes, I already checked the settings on each individual camera - all still say push is ON. I even tried switching from "Armed" to "All Motion" and back again, while checking the push settings, and no difference. I have cleared my cache, uninstalled and reinstalled the app, cut off my router, restarted it - nothing works. I have an Android (LG G4). I read through a bunch of articles on this web site and most issues seem to be not having the right settings - to be clear, that is NOT my issue. I am at the end of my rope with this app! Since the upgrades, nothing but problems....help! Thank you.

Re: Push Notifications stopped working - all settings are correct

TomMac — Mon, 04 Apr 2016 11:36:00 GMT

Not really an answer to your problem...But I also use an LG phone / android.

Every now and then the pushes would stop or be erratic

So I turned off the pushes and put my phone # in for a second email address. ( using the formats as per cell service ). Now the alerts show as SMS (texts) and pop up on the screen ...easier to works with over reg email and for me it always works.

Re: Push Notifications stopped working - all settings are correct

fluxsta — Mon, 04 Apr 2016 14:09:46 GMT

I suffer the same issues and have done as you describe. Added another email address as well, and still nothing. Annoying. No idea what the issue is.

Re: Push Notifications stopped working - all settings are correct

JamesC — Tue, 05 Apr 2016 17:35:34 GMT

jz333,

Have you made sure push notifications are enabled in the Android settings (not the toggle in the rules for each camera)? For instructions on where to check within your Android settings take a look here: How do I enable and disable push notifications on my Android device?

JamesC

Re: Push Notifications stopped working - all settings are correct

jz333 — Tue, 05 Apr 2016 17:50:38 GMT

Yes, push notifications are on. I even tried adding "priority" to the notifications settings to see if that would work, but no luck. I am still not getting the push notifications; just the emails.

Re: Push Notifications stopped working - all settings are correct

JamesC — Wed, 06 Apr 2016 21:06:03 GMT

jz333,

Do you get push notifications from any other apps that offer them?

You could try creating a new custom mode with push notifications enabled to further isolate. If that doesn't help, consider a factory reset of the base station.

JamesC