topic Re: Is the Arlo server down? in Features

Is the Arlo server down?

skp80 — Tue, 27 Sep 2016 16:30:05 GMT

Hi there,

Our 4 cameras stopped working last night, April 6, 2016. But our wi-fi is on and working. The Arlo netgear dock seems to be on and working as well - all the lights are lit up. I have unplugged all devices to reset them and no luck. The app shows the cameras as "getting status".

Anyone else having issues?

Thank you, skp

Re: Is the Arlo server down?

TomMac — Thu, 07 Apr 2016 21:13:35 GMT

have you tried a browser instead of an app ? ( or a differnet browser )

Re: Is the Arlo server down?

Atz — Tue, 12 Apr 2016 20:22:44 GMT

I keep getting service unavailable for the past week. That is why i got only one camera, to test. Unacceptable service so far.

Re: Is the Arlo server down?

JamesC — Tue, 12 Apr 2016 23:34:11 GMT

Atz,

Do you see this error message on both mobile app and web client? Have you always had this error message or did it just start recently?

JamesC

Re: Is the Arlo server down?

Atz — Wed, 13 Apr 2016 06:55:20 GMT

Hi,

Never had this before. It started about a week ago. I get it both on mobile app and web browser but on the web browser after a few reloads it appears to solve itself.

Regards,

ATZ

Re: Is the Arlo server down?

JamesC — Wed, 13 Apr 2016 16:01:11 GMT

Atz,

I will reach out to you in a private message regarding this issue.

JamesC

Re: Is the Arlo server down?

Lego34 — Thu, 30 Mar 2017 11:58:20 GMT

I have the same issue

Re: Is the Arlo server down?

Atz — Thu, 30 Mar 2017 12:29:04 GMT

Same here, says the device is not connected to the internet but I have internet connection where the camera is.

30.March.2017 15:30 GMT+2

Re: Is the Arlo server down?

jguerdat — Thu, 30 Mar 2017 13:24:12 GMT

http://downdetector.com/status/aws-amazon-web-services/map/ - server issues.

Re: Is the Arlo server down?

ANoman — Thu, 06 Apr 2017 20:42:36 GMT

Have two base stations 1 on fibre and 1 on ADSL. 2 different ISPs. Both down very often. Lots of "offline" messages. Spent over 1000 Euro on useless toys!!!

Re: Is the Arlo server down?

jguerdat — Fri, 07 Apr 2017 13:23:51 GMT

When down, what do the LEDs on the base show?

Re: Is the Arlo server down?

ANoman — Fri, 07 Apr 2017 17:19:51 GMT

All green. I get b/w pictures in the app and in the browser with the text that it is offline..??