topic Re: Android Arlo app problem in Features

Android Arlo app problem

ReyrCruz — Tue, 27 Sep 2016 16:29:32 GMT

I'm getting an "unable to play. Please try again" message whenever I try to watch live. It's been a week now. I cleared the cache, tried it with lte, WiFi, 3g with no help.

Re: Android Arlo app problem

jguerdat — Thu, 07 Apr 2016 12:27:22 GMT

I get that occasionally. I just click once to clear the message and again to play. The second time around it plays fine. It doesn't for you?

Re: Android Arlo app problem

ReyrCruz — Thu, 07 Apr 2016 12:37:49 GMT

No it doesn't.

Re: Android Arlo app problem

jguerdat — Thu, 07 Apr 2016 14:27:11 GMT

Try reinstalling the app, try a browser, try logging out and back in. All I can think of.

Re: Android Arlo app problem

JamesC — Thu, 07 Apr 2016 16:41:00 GMT

ReyrCruz,

Is this occurring on both cameras? Consider power cycling your base station and the cameras (open and close the battery compartment door).

Allow the base and cameras to come back online and let us know if you're still having the issue.

JamesC