topic Re: Connection Failure message in Features

Connection Failure message

epfaff — Tue, 27 Sep 2016 16:29:14 GMT

Every time I log on to my account from my PC and try to view live video, I get a Connection Failed" message. I can view live from my iPhone and iPad. Why can't I view live from the arlo website?

Re: Connection Failure message

Hometheatremave — Wed, 06 Apr 2016 07:30:01 GMT

I have the same problem. I think it has to do with my Bitdefender program blocking a port.

I've had no success with either Chrome nor IE.

Re: Connection Failure message

jguerdat — Wed, 06 Apr 2016 13:29:35 GMT

Do a search for "bitdefender" in the Search for Answers box above. There are suggested settings reported in the threads found.

Re: Connection Failure message

Hometheatremave — Wed, 06 Apr 2016 15:04:37 GMT

jguerdat wrote:
Do a search for "bitdefender" in the Search for Answers box above. There are suggested settings reported in the threads found.

Thanks so much. I entered "arlo.netgear.com" in the Whitelist under web protection and now it works.

Re: Connection Failure message

epfaff — Wed, 13 Apr 2016 11:50:59 GMT

I am still not able to view live from a PC or Mac. I have tried different browsers. It is very frustrating. I can view from my iPad and iPhone on the same browsers with no problems.

Re: Connection Failure message

jguerdat — Wed, 13 Apr 2016 12:03:31 GMT

Try flushing the caches on the computer browsers and run them in safe mmode or a mode without extensions. Maybe, just maybe, there's a common extension that's causing the problem? Is there anything that's in common with both computers, such as antivirus/-malware software?