topic Re: New update again OMG in Features

New update again OMG

7948luis — Tue, 27 Sep 2016 16:40:16 GMT

After the new update that I just got keeps showing that my batties are about dead that I just installed anyone else seeing this? And again updates on motion detection are slow again

Re: New update again OMG

Boat52 — Wed, 18 May 2016 23:28:23 GMT

All my Arlo cameras are showing motion but not recording anything. It does seem that everytime there is a software upgrade things go nutsy. Very disappoinintg, to say it being politically correct. Hello Arlo team, are you there?

Re: New update again OMG

jguerdat — Thu, 19 May 2016 13:01:24 GMT

I've seen my running men indicating motion in a browser while the app shows just armed. Looks like there's some bugs to be worked out. If you're concerned, try both the app and a browser for confirmation. Notifications being turned on may also be comforting.

Re: New update again OMG

JamesC — Thu, 19 May 2016 18:42:51 GMT

I have escalated these concerns to engineering and will post a response as soon as I can.

Are you noticing any of these behaviors on the app (iOS or Android) as well?

JamesC

Re: New update again OMG

7948luis — Thu, 19 May 2016 18:58:01 GMT

I have Android

Re: New update again OMG

jguerdat — Thu, 19 May 2016 19:35:09 GMT

My apps on Android seem to be fine with the exceptions of 1) attempting to use Settings on 4.2.2 causes a force close and 2) getting status on everything seems a bit hokey - I have to log out and back in, sometimes multiple times, to get a proper display and status.

Re: New update again OMG

JamesC — Thu, 19 May 2016 23:51:25 GMT

jguerdat,

Try clearing your browser cache if you are experiencing the running man indicating motion being detected (even when there is no motion). Please let me know if you still see this behavior afterwards.

JamesC

Re: New update again OMG

nickmobbs — Fri, 20 May 2016 09:44:25 GMT

I have this issue also.

Tried clearing cache... issue solved!!

Re: New update again OMG

jguerdat — Fri, 20 May 2016 12:24:32 GMT

Worked here, too.

Re: New update again OMG

7948luis — Sat, 21 May 2016 19:23:45 GMT

Still keeps say Low Battery then full

Re: New update again OMG

jguerdat — Sun, 22 May 2016 22:03:10 GMT

When first getting status, the battery shows empty. When status has been updated, actual level is shown. Ignore the initial indication - wait for status to be completed.