topic Re: 1.7.3_5005 Update in Features

1.7.3_5005 Update

DAG444 — Tue, 27 Sep 2016 16:40:00 GMT

I updated to 1.7.3_5005 and now I'm getting messages saying the camera detetected motion, but I didn't set up the camera to do anything upon motion detection. The video is in my video library for viewing. When I go into the App, the camera is set up to record video, so this is clearly a bug. And the message is inconsistant. Sometimes I get an email with the video attached, and sometimes I get a message saying I didn't set up the camera to record video on motion detection. This is happening on both wired and wire free cameras.

Is there a way to fix this??

Thank You.

Re: 1.7.3_5005 Update

MoonLandingMike — Wed, 18 May 2016 13:16:32 GMT

Yes, same for me. Although I always seem to get both messages, the normal one with video link and the motion detected only one.

The motion detected email comes with a different timezone in the time stamp:

Arlo has detected motion on one of your cameras. Here are the details:

Front at 8:23:44 AM EDT on May 18 2016.

I am in the UK and the normal message with the photo and link say

Arlo has detected motion on one of your cameras. Here are the details:

Front at 1:23:43 PM BST on May 18 2016

Re: 1.7.3_5005 Update

JamesC — Thu, 19 May 2016 15:02:34 GMT

DAG444, MoonLandingMike

The engineering team identified this issue and deployed a hotfix shortly after we became aware of it. Are you still experiencing this or can you confirm that the issue is now resolved?

JamesC

Re: 1.7.3_5005 Update

DAG444 — Fri, 20 May 2016 01:06:52 GMT

Hi James,

Yes, this now seems to be fixed.

Thank You!