topic Mode button not always showing in iOS APP in Features

Mode button not always showing in iOS APP

gilbo2 — Tue, 27 Sep 2016 16:46:45 GMT

For the last couple of days when starting the iOS app on either my iPad or iPhone the "Mode" button does not always appear. I have to keep fully closing the app and restarting it until it shows again.

The Android and Web versions are working fine.

Anyone else noticed this?

PS I am using the latest App updates.

Re: Mode button not always showing in iOS APP

TomMac — Mon, 30 May 2016 13:40:43 GMT

Have not seen this occur on the Ipad v3 running ios 9.3 ( just did the upgrade to 9.3.2 (?) this morning so will see if any change.

Re: Mode button not always showing in iOS APP

JamesC — Tue, 31 May 2016 17:58:47 GMT

gilbo2,

What model/iOS versions are your iOS devices?

JamesC

Re: Mode button not always showing in iOS APP

gilbo2 — Tue, 31 May 2016 19:04:21 GMT

Both my iPad2 and IPhone6 are on iOS 8.1.2

Re: Mode button not always showing in iOS APP

JamesC — Wed, 01 Jun 2016 18:09:24 GMT

gilbo2,

This could be due to the outdated version of iOS. Consider updating your devices to the latest version of iOS and try again.

JamesC

Re: Mode button not always showing in iOS APP

Lard313 — Sun, 05 Jun 2016 06:49:55 GMT

I noticed the same thing. My iOS is fully up to date.

Re: Mode button not always showing in iOS APP

Pavlova — Sun, 05 Jun 2016 07:33:24 GMT

I have an iPhone 6s with iOS 9.3.2 (i.e. latest ios). The Mode button is NEVER present when I open the Arlo app. Only Camera, Library and Settings are present when the App opens. However, the Mode button typically appears about 2 seconds later, but it sometimes takes longer for Mode to appear. I don't have to close/re-open the App for it to appear.

Re: Mode button not always showing in iOS APP

JamesC — Tue, 07 Jun 2016 17:43:08 GMT

I see the same behavior described by Pavlova. After a second or two the Mode button will be present at the bottom of the app screen.

gilbo2,

Are you still experiencing this issue after updating your iOS version?

JamesC

Re: Mode button not always showing in iOS APP

gilbo2 — Thu, 09 Jun 2016 22:08:18 GMT

Sorry, I am not able to update my iOS so unable to advise. Problem is very random though and seems less likely when connecting via my mobile network rather that WiFi.

Re: Mode button not always showing in iOS APP

fobbson — Sat, 11 Jun 2016 21:25:08 GMT

same problem for me! (iOS 😎 But worked perfectly 2months ago

Re: Mode button not always showing in iOS APP

JamesC — Fri, 17 Jun 2016 16:19:46 GMT

An update for the iOS Arlo mobile app was recently released addressing various minor bugs. After installing the latest update for the mobile app are you still experiencing this issue?

Release Notes - iOS App 2.1.1 - 16th June 2016

JamesC

Re: Mode button not always showing in iOS APP

gilbo2 — Sat, 18 Jun 2016 05:05:21 GMT

JamesC wrote:
An update for the iOS Arlo mobile app was recently released addressing various minor bugs. After installing the latest update for the mobile app are you still experiencing this issue?

Release Notes - iOS App 2.1.1 - 16th June 2016

This iOS update does seem to have fixed the problem on my devices, thanks.

Re: Mode button not always showing in iOS APP

apeace — Wed, 27 Jul 2016 18:17:10 GMT

there is no mode selection icon on my iphone 6. I am the added device to our account and I can not change the mode from my phone. the update to the app has not resolved this issue.

Re: Mode button not always showing in iOS APP

jguerdat — Thu, 28 Jul 2016 12:14:40 GMT

Perhaps you don't have admin access set in the main account under Grant Access?