topic Re: Desktop software and library issues. in Features

Desktop software and library issues.

Happy48 — Tue, 27 Sep 2016 16:51:13 GMT

Everything has been working fine until recently. I have Arlo on my desktop as well as on my iphone. On my desktop when I go into "Mode" the schedule and hours on the left side are all compressed into a small area about an inch wide and I can cannot read the hours to set the on and off times. Before I was able to scroll down and adjust hours. Also I am receiving email messages in the morning, like today I received a number this morning, however when I go to the library they are not yet there. There seems to be a longer than normal delay in having the alerts posted to the library, sometimes many hours. Is there a way to redownload the desktop software because something is obviously not working correctly.

Re: Desktop software and library issues.

jguerdat — Mon, 13 Jun 2016 12:38:38 GMT

There's no desktop software to download - it's just a web page. You can try flushing the cache in your browser as well as try a different browser.

Re: Desktop software and library issues.

nicholshornlake — Tue, 14 Jun 2016 16:49:39 GMT

I had the same problem with internet explorer on windows 10. Changed to chrome and all is well.

Re: Desktop software and library issues.

JamesC — Wed, 15 Jun 2016 22:04:22 GMT

Happy48,

A fix for this was recently released that addresses the issue with the distorted schedule on IE11. Are you still experiencing this behavior?

JamesC

Re: Desktop software and library issues.

nicholshornlake — Wed, 15 Jun 2016 22:24:07 GMT

Mine is still the same in ie11.

Re: Desktop software and library issues.

jguerdat — Thu, 16 Jun 2016 11:55:55 GMT

Try flushing the browser cache.

Re: Desktop software and library issues.

nicholshornlake — Thu, 16 Jun 2016 13:05:52 GMT

The browser cache is not the problem. I'm ok using chrome.

Re: Desktop software and library issues.

nicholshornlake — Fri, 17 Jun 2016 18:07:13 GMT

IE 11 ok now. 6/17