topic geo fencing in Features

geo fencing

scooobydooo — Tue, 27 Sep 2016 16:49:12 GMT

Geo does not function with more than one device active.

it doesn't switch mode (home and away) unless you log in during the day at some point.

please address

Re: geo fencing

JamesC — Fri, 03 Jun 2016 20:34:42 GMT

scooobydooo,

The app must be running on the enabled devices in order for location to be updated. If the app is force closed or logged out location will not update and geofencing will not switch modes.

JamesC

Re: geo fencing

TNVOL1111 — Sun, 05 Jun 2016 03:30:23 GMT

How can I get Geofencing to work with 2 IPhones activated on Arlo? Both have Location Services and Notifications turned ON. The Away mode is Armed and the Home is Scedule for late at night to early am. But as soon as I leave the Geofence area the Arlo system turns to Armed and Away mode. I doesn't sense that my wife is still home. So looks like the Geofencing will only work when someone has one phone and no one else is home. Geofencing part of Arlo needs to work with more than one phone and recognize that one of the activated Phones is still at home.

Re: geo fencing

JamesC — Mon, 06 Jun 2016 21:47:24 GMT

TNVOL1111,

For managing multiple devices for Geofencing, take a look at this article: How do I add and manage multiple mobile devices for geofencing?

JamesC

Re: geo fencing

alsy27 — Tue, 19 Jul 2016 13:22:18 GMT

I have two devices. My iPhone and my wife's iPhone. I read the link above. My phone is out of the zone and her phone is in the zone. Yet the system is now Armed as I am away from the house. What am I not doing as per the link?

Re: geo fencing

JamesC — Wed, 20 Jul 2016 19:29:34 GMT

alsy27,

Consider refreshing your enabled devices within Geofencing settings. Disable all listed devices, save and then enable the devices again.

Also be sure the app stays logged in and is running on both mobile devices. If the app is logged off/not running Geofencing will not work.

Do you still see the same behavior?

JamesC

Re: geo fencing

alsy27 — Wed, 20 Jul 2016 20:05:30 GMT

Things are running better now with the secondary device also logged in with the app open. Thank you.

Re: geo fencing

Matt_C — Mon, 25 Jul 2016 16:24:45 GMT

I have refreshed my devices list today, yet when I arrive home, my phone says geofencing home (or words to similar effect) then notifies me I am on camera! Whay will it not disarm when I return home! Oh and Its my account, I am the primary user / admin for the system.

Re: geo fencing

tinokremer — Tue, 26 Jul 2016 13:26:12 GMT

You have to specify the mode to use when you are in the zone or outside of the zone. Did you setup that correctly? Mine is set to "Armed" when not in the house. When we are at home, it's set to "Outside only".

Re: geo fencing

Matt_C — Tue, 26 Jul 2016 13:34:46 GMT

Thanks for the reply. Geofencing should switch between modes (armed/disarmed etc) - I shouldnt go in to manually switch them over... unless I miss understood you. My geofencing is setup for all cameras to be armed when I am away, and disarmed when I am in zone.

Plus, how do you activate certain cameras when home using geofencing? On my app, I can only set all cameras on be armed/disarmed/schedule, and not individual cameras.

Thanks.

Re: geo fencing

tinokremer — Tue, 26 Jul 2016 13:46:34 GMT

Geofencing works automatically without the need to go in and switch anything manually.

In the Geofencing setup you only select 2 modes:

1) When absent (outside of the zone)

2) When home (inside of the zone)

For me that is:

Absent: "Armed" (all camera's armed)

Home: "Outside camera's only"

The "Armed" mode is there by default. The "Outside camera's only" is a mode I created which only has the outside camera's active. I created this mode before setting up Geofencing.

You asked "Plus, how do you activate certain cameras when home using geofencing? On my app, I can only set all cameras on be armed/disarmed/schedule, and not individual cameras.".

You can create a new mode which only has the camera's you like to arm. New modes show up next to "Armed", "Disarmed" and "Scheduled".

Re: geo fencing

Matt_C — Tue, 26 Jul 2016 13:55:43 GMT

Thanks for that.

I use schedule when at home (turn on at night), so its not possible to set up a new mode and include schedules.

I wish the app had more flexibility!

Re: geo fencing

tinokremer — Tue, 26 Jul 2016 13:58:20 GMT

Wouldn't this setup work for you?

You always use the mode "Geofencing"

Geofencing Home: "Schedule" (and have the Schedule setup with the various modes you like to use based on time)

Geofencing Away: "Armed"

Re: geo fencing

Matt_C — Tue, 26 Jul 2016 14:04:04 GMT

Yes, thats how mine is setup (Geofencing Home: "Schedule" ). But you can't set up cameras individually through scheduling - its a global whole system control. Scheduling is only one mode.

If you click on schedule, it opens the diary, and does not give option to select which camera its for.

Re: geo fencing

tinokremer — Tue, 26 Jul 2016 14:06:26 GMT

That's correct, but you can setup modes to include and cameras you like and use "Schedule" to switch between those modes.

My example again:

Away: Armed: All 5 cameras armed

Home: "Outside only": Only 2 cameras armed, 3 are not armed.

Re: geo fencing

Matt_C — Tue, 26 Jul 2016 14:11:12 GMT

I can't do that on my app! Wont let me create a new mode and include a schedule. New mode with different cameras on and off, yes, but not with schedules.

I'm running version 2.1.1 (June 2016) if yours is any differrent?

Re: geo fencing

tinokremer — Tue, 26 Jul 2016 14:29:13 GMT

I'm doing it on the site actually (https://https://arlo.netgear.com). Steps I took:

Mode --> Add Mode
Setup the new Mode
Schedule mode --> Edit (the box with the pencil)
Add the various modes on times I would like them to run
Go on your mobile into the Geofencing --> Edit
Select Armed for "away" and "Schedule" for when at home

I'm using Android, with the app version 2.1.2_13737, released July 14th 2016.

Re: geo fencing

Matt_C — Tue, 26 Jul 2016 14:43:02 GMT

Brilliant! Thanks.... got it!

Thanks for the help.

Re: geo fencing

tinokremer — Tue, 26 Jul 2016 14:58:06 GMT

Great, glad I was able to assist 🙂

Re: geo fencing

roseellen — Fri, 26 Aug 2016 11:49:33 GMT

The concept of adding "geo-fencing" to my system seemed like a godsend to me as it would mean that I could leave my premises and not have the hassle of remembering to turn on the security cameras - I have two Arlo Wi-Fi cameras and one Arlo Q - as this would be done automatically for me. However it took me some while to get the "geo-fencing" to be properly functional and I'm still not sure that it's working as it should - only time will tell.

My initial problem revolved around leaving the Arlo app running as with all my previous mode switches I had logged on, engaged the mode and then logged off. I initially thought that I should do the same with "geo-fencing".It was only after a number of failed attempts at trying to engage the "geo-fencing" that I discovered a message recorded on the front screen of the telephone telling me that that the app should not be switched off otherwise the switch from disarmed to armed fails to take place.

This does raise a question and that is with regard to a prolonged absence away from the premises (home) such as a holiday. If the telephone battery expires before a recharge or perhaps the app is accidentally closed down does this mean that the geo-fencing will no longer work? Is there is a potential problem here and if so is there a workaround?
Many thanks for your thoughts.