topic Re: push notification on iPhone with ARLO app version 2.1 in Features

push notification on iPhone with ARLO app version 2.1

NavyLDO — Tue, 27 Sep 2016 16:51:58 GMT

Hello ARLO Community,

As of today, I am no longer receiving push notifications on my iphone 6.

I joined the ARLO family on the 8th of June and the ARLO products are working excellent, including the app was providing me with push notification also.

As of this morning, I am no longer receiving push notifications.

I verified the following: push notifications are enabled on my iphone, I have performed a soft reset on my iphone, all of my cameras have over 64% power, all my cameras are operational, there are no setting problems noted via the website when I am logged into my account, my iphone and ARLO app are up to date, and I have not performed any updates since I installed my ARLO system.

Any help would be appreciated.

Thank you.,

V/r

NavyLDO

Re: push notification on iPhone with ARLO app version 2.1

NavyLDO — Wed, 15 Jun 2016 15:15:31 GMT

Additionally, I just noticed that I stopped receiving push notifications on both my IPad Pro and Iphone after midnight 0000. So, something happened after midnight that stopped all notifications.

Again, any help would be appreciated.

V/r

NavyLDO

Re: push notification on iPhone with ARLO app version 2.1

NavyLDO — Wed, 15 Jun 2016 21:50:03 GMT

Hello ARLO Community,

I am posting this response because I solved my problem my self and hopefully this can help out anybody else in the future.

The solution is very easy:

1. When you log on go to Mode

2. Then, in my case I have it set to all motion on, click on the edit pencil

3. Then, under rules, click on edit for each camera in your system setup

4. Then, scroll down to notifications and select the type of notification style you want

5. Then click on save at the bottom of each screen for each camera to save

Then you are done.

Immediately, I started receiving my push notifications again.

I can not explain what happened after midnight that all of a sudden I was no longer receiving my push notifications, but at least now I am provding you with an additional troubleshooting method. Try this before deleting your app or reseting your main unit.

V/r

NavyLDO