topic Re: Auto Update Whenever I Log In in Features

Auto Update Whenever I Log In

mike515 — Tue, 27 Sep 2016 16:56:30 GMT

Every time I log-in to My Arlo, the auto update comes on. I have to wait before checking videos. Why is this happening. Apparently there is

nothing ever updated.

Re: Auto Update Whenever I Log In

JamesC — Tue, 05 Jul 2016 18:59:01 GMT

mike515,

What do you mean by "auto update". Could you provide a screenshot of what you are seeing?

Firmware updates for Arlo are automatic and will complete overnight. Is this what you are seeing?

JamesC

Re: Auto Update Whenever I Log In

mike515 — Tue, 05 Jul 2016 23:10:06 GMT

There is a firmware update every time I login to my arlo. Is this supposed to happen every time someone logs in? The firware updated once correcty when I clicked an upate link myself in the Arlo Q settings. The current version is 1.6.0_4333. This never stopped Arlo netgear site from attempting to install a firware update each time I come back to the site. Those automatic firmware upates do nothing more, they simply make me wait beore I can see a live camera feed.

JamesC wrote:
mike515,

What do you mean by "auto update". Could you provide a screenshot of what you are seeing?

Firmware updates for Arlo are automatic and will complete overnight. Is this what you are seeing?

JamesC

Re: Auto Update Whenever I Log In

JamesC — Wed, 06 Jul 2016 20:54:20 GMT

mike515,

The firmware will update automatically overnight. It may be that the camera is active during the update window (3am-5am) keeping it from completing the update. Consider disarming the camera overnight and this should allow the update to complete.

JamesC

Re: Auto Update Whenever I Log In

mike515 — Thu, 07 Jul 2016 02:16:22 GMT

There is a firmware update every time I log-in to myarlo to check my live feed or my library. The firware updates neve stops. It is a continuing problem. The firmware is never updated. That's why the firmware update repeats whenver I go back to check my videos. Is this because I am using the free version?

Re: Auto Update Whenever I Log In

jguerdat — Thu, 07 Jul 2016 14:22:28 GMT

Nope, the plan isn't the issue. The latest firmwares are:

Base - 1.7.5_6178

Camera - 1.2.4941

You can try restarting everything by power cycling the base and opening and closing the camera doors. Maybe it will help, maybe not.

Re: Auto Update Whenever I Log In

mike515 — Mon, 11 Jul 2016 15:49:55 GMT

This did not do anything, Dissappointed that this issue continues. Is there a way I can receive technical support? I will forward the issue.

Re: Auto Update Whenever I Log In

JamesC — Mon, 11 Jul 2016 20:56:57 GMT

mike515,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC