topic Re: Not getting Email Notifications in Features

Not getting Email Notifications

skingspan — Tue, 17 Jan 2017 16:34:02 GMT

A couple weeks ago my email notifications stopped working. Push notifications are still working fine. I didn't make any changes and my email address is still setup in My Arlo. I have checked my span folder and there was nothing in there. The only thing I can think of is is my ISP is blocking Arlo emails. Is anyone getting email notififications to a comcast email address? If that is the case I guess I can just switch to another email address, not ideal though.

Re: Email Notifications

JamesC — Tue, 17 Jan 2017 16:34:54 GMT

skingspan,

It sounds like the ISP blocking Arlo emails could be the issue. You could further isolate this by adding an alternative email address to your rules to see if the new email address get's email from Arlo.

JamesC

Re: Email Notifications

skingspan — Wed, 18 Jan 2017 03:11:58 GMT

Interestingly email notifications started coming in again shortly after the moderator replaied to my post. I assume someone from Arlo called comcast and asked them to stop flagging as spam.

Thanks

Re: Not getting Email Notifications

Rzul1 — Tue, 02 May 2017 10:40:59 GMT

It started happening to me about 3 days ago! I have Comcast as well! I believe they are blocking! Anyone else having this problem?

Re: Not getting Email Notifications

JamesC — Tue, 02 May 2017 16:49:16 GMT

Rzul1,

Consider trying a different email address as described above to further isolate the issue.

Also check your spam folder to make sure the emails are not being filtered there.

JamesC

Re: Not getting Email Notifications

Rzul1 — Fri, 05 May 2017 10:52:04 GMT

Very strange! The day that I posted on the board email notifications returned! As of last night they stopped again! I believe it is Comcast is blocking . Nothing showing in spam. I have another camera system that pushes email and it is not happening (DLink). Can I call Comcast to unblock? What do I tell them or is it something Arlo needs to do to get released? Any help appreciated!

Re: Not getting Email Notifications

JamesC — Mon, 08 May 2017 20:44:08 GMT

Rzul1,

alerts@arlo.com is the address that sends email alerts. If this address is being filtered or blocked, you will not receive the emails.

JamesC

Re: Not getting Email Notifications

msheldon — Sun, 14 May 2017 04:33:35 GMT

I purchased and installed my Arlo system in mid-April. About 1 week later, the push notifications to my Comcast e-mail account stopped. After trying to troubleshoot for the following week, I added my Gmail account at the beginning of May to the push notifications. Since doing that, my Gmail account continues to receive the push notifications while the problem with Comcast persists.

I have disabled all spam filtering on my Comcast account but to no avail.

Many other Arlo customers with Comcast e-mail accounts have described similar difficulty and it appears that Comcast has taken it upon itself to blacklist e-mail from alerts@arlo.com.

Can someone from the Arlo corporation please contact Comcast asking them to resolve this problem on behalf of all customers of both organizations?

Thank you.

Re: Not getting Email Notifications

Jimviking — Mon, 15 May 2017 20:02:51 GMT

My emails just stopped too and I have Verizon still getting push notifications

Re: Not getting Email Notifications

Rogge — Tue, 27 Jun 2017 20:52:47 GMT

My email notifications were coming thru on my comcast.net email address for 6 months but recently stopped. My dad had his Arlo system running for only 2 days (installed last week) before his email notifications to a Cox.net email address stopped coming thru.

I added an alternate non-comcast.net email and receive the email notifications to the alternate address. I have restarted the Arlo system several times. I have deleted the comcast.net email address and re-added it several times, saving each change but no luck.

This is very frustrating and I am considering returning my Arlo to Costco for a refund.