topic Session expired. Please re-login message in Features

Session expired. Please re-login message

Daniel — Fri, 07 Oct 2016 15:18:47 GMT

I used to be able to login to my arlo.netgear.com page, and leave it open during the day. During the last few days it is now automatically logging me off the page with a "Session expired" mesage. I was wondering if this is happening to anyone else lately, and if so, why did they change it to log you off? I think if one is using the camera's for security, it is best to let you stay logged on to the page, and not have to re-sign in after a few minutes.

Thank you,

Daniel

Re: Session expired. Please re-login message

Schorschi — Sun, 22 Mar 2015 06:23:54 GMT

I've noticed that too. Everything nowadays seems to be logging you off automatically.

Re: Session expired. Please re-login message

riox — Mon, 22 Aug 2016 14:59:19 GMT

Me Too!!

I agree with Daniel and Schorschi in that I also think if one is using the camera's for security, it is best to let you stay logged on to the page, and not have to re-sign in after a few minutes.

Also to allow my brother and myself to be connected together from different locations to our cameras. We both travel a lot, and it is a pain to have to login again if the other person has checked the system from their end.

Re: Session expired. Please re-login message

Njd617 — Tue, 18 Apr 2017 15:41:15 GMT

Same thing has happened here. Has anyone called netgear or arlo?

Re: Session expired. Please re-login message

JamesC — Wed, 19 Apr 2017 18:36:39 GMT

Njd617,

This is by design. After being idle for too long you will be automatically logged out and will need to sign back in.

JamesC

Re: Session expired. Please re-login message

ChrisLnz — Mon, 24 Apr 2017 04:15:13 GMT

And how long is idle time - I got this message this morning for the first time ever, logged in again and now 6 hours later I am logged out again. Not acceptable for a camera security system.

Re: Session expired. Please re-login message

jguerdat — Mon, 24 Apr 2017 10:58:21 GMT

I want to say 10 minutes but I don't usually leave the app or browser just sitting there to watch.

Re: Session expired. Please re-login message

jilbai — Thu, 04 May 2017 10:59:53 GMT

This upgrade does not solve the issues of session timeouts. How can I continuously monitor my cameras without having to login every 30 minutes?

Re: Session expired. Please re-login message

manfredz — Fri, 05 May 2017 12:24:12 GMT

if you continually monitor a cam, you'll go through a set of cameras every 8-12 hours. A wired cam is much more suitable for continued monitoring.

Re: Session expired. Please re-login message

jguerdat — Fri, 05 May 2017 12:28:32 GMT

Use notifications so you are aware of when a recording has happened.