topic Re: Arlo geofencing and shared access in Features

Arlo geofencing and shared access

jasonbb — Fri, 28 Apr 2017 18:17:07 GMT

Hi guys,

I have set up geofencing so when I am home the cameras turn off, I have shared access to my wife, the setting are restricted on her phone but from what I can work out I have geofencing active so when either of us is home the cameras turn off. Its working fine for me but they do not turn off when she is home.

Re: Arlo geofencing and shared access

steve_t — Wed, 26 Apr 2017 07:52:01 GMT

Is your wife's phone ticked/checked in the "Enabled Devices" menu in the Geofencing settings?

Re: Arlo geofencing and shared access

jasonbb — Thu, 27 Apr 2017 03:53:16 GMT

Yes it is, I also checked location services on her phone and Arlo is ticked as always.

Re: Arlo geofencing and shared access

JamesC — Fri, 28 Apr 2017 18:16:32 GMT

jasonbb,

Geofencing manipulates the systems mode based on location. Your wife's account must have "Allow Access Rights" enabled within Grant Access settings for Geofencing to work. Take a look here for more information on shared account privileges: What privileges do my friends have when I grant them access rights in my Arlo account?

JamesC

Re: Arlo geofencing and shared access

jasonbb — Fri, 28 Apr 2017 23:01:30 GMT

Hi James,

Yes I double checked that, she has full access.