topic Re: The admin should be able to block users from being able to delete videos in Features

The admin should be able to block users from being able to delete videos

MattBusst — Mon, 24 Apr 2017 23:37:20 GMT

The Admin should have the option if being able to prevent those granted access from being able to delete video

Re: The admin should be able to block users from being able to delete videos

TomMac — Tue, 25 Apr 2017 13:58:02 GMT

you do already. share the camera but don't grant any access rights ...see below

What privileges do my friends have when I grant them access rights in my Arlo account?

Friends who are granted access rights can do the following:

Play and pause video footage
Record video footage
Mute the speaker
Enter full-screen view
View live footage
Zoom and drag video footage
Control brightness
Access and change modes
View motion detection statuses
Manually record
Take snapshots
Favorite, share, download, and delete video footage

Friends without access rights can do the following:

Play and view library content
View live footage
Zoom and drag video footage
Control brightness
Enter full-screen view

For more information about granting privileges to other Arlo users, see the following knowledge base articles:

Re: The admin should be able to block users from being able to delete videos

MattBusst — Tue, 25 Apr 2017 14:01:47 GMT

Without granting access rights the person can still delete videos. I want this ability to be locked . Thank you

Re: The admin should be able to block users from being able to delete videos

TomMac — Tue, 25 Apr 2017 15:20:37 GMT

shouldn't be...will pass this along to the right people

Re: The admin should be able to block users from being able to delete videos

JamesC — Tue, 25 Apr 2017 16:07:37 GMT

MattBusst, TomMac

I have tested this and users without "Allow Access Rights" toggled are not able to delete library content.

Check your Grant Access settings and be sure "Allow Access Rights" is not toggled on for the shared user if you do not want to allow that user to delete library content.

JamesC

Re: The admin should be able to block users from being able to delete videos

TomMac — Tue, 25 Apr 2017 16:29:42 GMT

Thanks for checking it out James...

Re: The admin should be able to block users from being able to delete videos

MattBusst — Wed, 26 Apr 2017 10:08:58 GMT

Appreciate the feedback. Kathleen from customer services informed me that the person can still delete even though I have made sure the toggle is switched off

Here is the transcript

( 4m 47s ) Kathleen 😧 Hi . Thank you for choosing NETGEAR.
( 4m 53s ) Kathleen 😧 My name is Kathleen with Expert ID 46144. How may I assist you today?
( 4m 54s ) Matthew Busst: Hi
( 5m 13s ) Matthew Busst: Can a user who has been granted access delete videos?
( 5m 35s ) Matthew Busst: If so can they be un-deleted
( 6m 6s ) Matthew Busst: And can I prevent them from being deleted in the future?
( 6m 7s ) Kathleen 😧 Yes, they can.
( 6m 23s ) Kathleen 😧 Deleted videos can not be retrieved anymore.
( 6m 46s ) Matthew Busst: Is there anyway of stopping them from deleting ?
( 9m 18s ) Kathleen 😧 In the grant access page, is the allow admin rights enabled for the grant access account?
( 9m 44s ) Matthew Busst: No the person has no admin rights
( 11m 2s ) Matthew Busst: I seem to have no video recordings of motion on the 23rd when someone left my property . All other motion recorded ok and checked sensitivity etc
( 11m 45s ) Kathleen 😧 Okay.
( 12m 25s ) Kathleen 😧 Give me a minute and let me double check if it still possible for the grant access account to delete video when admin rights is disabled.
( 12m 34s ) Matthew Busst: Ok
( 16m 25s ) Kathleen 😧 Matthew, thank you for waiting.
( 17m 10s ) Kathleen 😧 I have verified that grant access account still has the capability to access the Library and delete videos even without admin rights.
( 17m 20s ) Matthew Busst: Ok
( 17m 35s ) Matthew Busst: Are u able to see if files were deleted ?
( 17m 35s ) Kathleen 😧 I suggest to restrict this account with the cameras that can only be accessed.
( 18m 21s ) Kathleen 😧 I am sorry, but deleted videos cannot be retrieved anymore.

Whatever you have in the Library are the same files we have in the server.
( 18m 39s ) Matthew Busst: I know just wondering if there is a delete log
( 18m 58s ) Matthew Busst: At least I know if deleted . Don't need to retrieve
( 20m 1s ) Kathleen 😧 No, we do not have a way to trace it.
( 20m 14s ) Matthew Busst: Ok thank you
( 21m 17s ) Kathleen 😧 You are welcome, Matthew.