topic Re: IOS Software Doesn't Sync in Features

IOS Software Doesn't Sync

Merman — Tue, 27 Sep 2016 16:55:18 GMT

The setup screens do not sync between devices. Very confusing. If I log into system settings on my iPhone and arm the system then log into system settings on my iPad, if settings were last set to unarmed, (on iPad) they are still indicated to be unarmed. If I then arm then disarm using iPad, then log in using iPhone, the system is still indicated to be armed. You can't trust settings when logging in with multiple devices, even though you get booted off one device when logging in with another. What's the secret?

Re: IOS Software Doesn't Sync

jguerdat — Thu, 30 Jun 2016 15:10:29 GMT

Try reinstalling the app on all devices. I have no problems when using multiple devices. There's no secret, just something that seems to be weird in your installation.

Re: IOS Software Doesn't Sync

Merman — Fri, 01 Jul 2016 00:49:00 GMT

No joy. I deleted the Arlo app from both iPhone and iPad and reinstalled. I logged in first with iPhone and armed the system. Then I logged in with iPad and it indicated the system was unarmed. When I logged back in with iPhone it indicated armed. Don't understand how one device can say armed and the other unarmed. Does Netgear monitor these posts?

Re: IOS Software Doesn't Sync

kazanski173 — Fri, 01 Jul 2016 14:33:34 GMT

I am having the same issue. I create custom mode on my Mac, log into the app on the iPhone or iPad, and that custom mode isn't there. Nor is the mode the cameras are working in changed. How do I get all of these devices to speak to the Base and get back the same info?

Re: IOS Software Doesn't Sync

JamesC — Tue, 05 Jul 2016 22:29:17 GMT

Merman, kazanski173

I have not been able to replicate this issue. What iOS devices/OS versions are you using that are displaying this behavior?

JamesC

Re: IOS Software Doesn't Sync

Merman — Tue, 05 Jul 2016 22:35:04 GMT

Iphone 6 Plus and iPad Pro 9.7 inch both running iOS 9.3.2.

Re: IOS Software Doesn't Sync

kazanski173 — Wed, 06 Jul 2016 02:47:37 GMT

Same iPad Pro 9.7 with iOS 9.3.2. On the Mac I interface with Chrome browser version 51.0.2704.103

Re: IOS Software Doesn't Sync

JamesC — Wed, 06 Jul 2016 22:30:33 GMT

Merman, kazanski173

Thank you for the information. I have created and escalated a case regarding this issue. I will post an update as soon as I can.

JamesC

Re: IOS Software Doesn't Sync

kazanski173 — Fri, 22 Jul 2016 16:44:45 GMT

@JamesC Is there any update to this case you can share?

Re: IOS Software Doesn't Sync

ac5 — Sat, 23 Jul 2016 06:06:50 GMT

The same issue has been happening to many people. If you check the other forum on wireless trouble shooting you will see other people with the same problem. It has to be a programming issue

Re: IOS Software Doesn't Sync

ac5 — Sat, 23 Jul 2016 06:07:02 GMT

Re: IOS Software Doesn't Sync

ac5 — Sat, 23 Jul 2016 06:26:07 GMT

according to the other forum, the iOS is not functioning properly. You can control the cameras from your desk top and don't believe what your iOS is saying. You can also completely shut down your Arlo app and restart it and it should work temporarily until you use another device to log in.

Re: IOS Software Doesn't Sync

JamesC — Tue, 26 Jul 2016 17:22:33 GMT

kazanski173,

This issue is still being investigated by the engineering team. I will provide more information as soon as I can.

JamesC

Re: IOS Software Doesn't Sync

Merman — Fri, 29 Jul 2016 09:20:57 GMT

Discovered something this morning. Again, going into work earlier than normal and needed to disarm the system. It was running on schedule and armed. Using iPhone 6 Plus, opened the app and cameras screen indicated system not armed. I knew it was. I logged out of the app and back in and cameras page still indicated not armed. The mode page indicated armed and on schedule. I then double pushed the home button on my phone and closed the Arlo app from the background. When I reopened the app, I noticed the white screen briefly and “signing in” and “getting status” was indicated. Everything worked as expected. After getting to work I opened the app and did not get the white screen and signing in / getting status. Things were again not as expected regarding camera status. I closed the app in the background again and reopened. Signing in / getting status once again indicated and all systems were happy. So, not sure if the app or the Apple IOS is to blame, but they’re not playing well together. I’ll try this with the iPad and web client this weekend.

Mark

Re: IOS Software Doesn't Sync

JamesC — Mon, 01 Aug 2016 17:19:48 GMT

A new version of iOS has been released. Please visit the App Store and update to the latest version and let me know if you are still experiencing this behavior.

JamesC

Re: IOS Software Doesn't Sync

Merman — Thu, 18 Aug 2016 16:49:50 GMT

James,

So far, so good. It apears the new ios forces a signing-in or at least a getting-status each time I open the app on my iPhone or iPad. Think you've got a winner..... thx