topic Re: App hanging/freezing in Features

App hanging/freezing

Johnny290 — Tue, 28 Mar 2017 17:28:47 GMT

Attention Netgear please fix your crappy server that everybody is having problems with. And while you're at it you can fix the app for Android which also hangs and freezes all the time all the time

Re: App hanging/freezing

JamesC — Tue, 28 Mar 2017 17:47:55 GMT

Johnny290,

What issue are you experiencing that is indicating a server problem?

What are you trying to do on the app when you experience a hanging/freezing issue?

Please provide more details on what you are experiencing so we can offer assistance.

JamesC

Re: App hanging/freezing

Johnny290 — Tue, 28 Mar 2017 17:33:04 GMT

I think my post was pretty much self-explanatory

Re: App hanging/freezing

Johnny290 — Tue, 28 Mar 2017 19:07:14 GMT

Server problem ,,pixelated video ,slow to connect . Problems with Netgear Android app. When trying to switch from armed to unarmed it gets stuck in either armed or unarmed for about a minute. There are quite a few problems with the app if you were to just go and read the user reviews many people having problems with the Android app .thank you for your reply

Re: App hanging/freezing

jguerdat — Tue, 28 Mar 2017 22:18:10 GMT

I use only Android and have few problems, even with old hardware. Not perfect but certainly not what you're reporting.

Re: App hanging/freezing

Johnny290 — Tue, 28 Mar 2017 22:48:57 GMT

Check the reviews on play store.Many people have problems

Re: App hanging/freezing

pcuser12345 — Wed, 29 Mar 2017 03:51:40 GMT

Mine does that all in above in Ios it pixels all camera has full bar.

Re: App hanging/freezing

JamesC — Thu, 30 Mar 2017 18:43:12 GMT

Johnny290,

This isn't normal behavior and could indicate a network or hardware issue. Consider contacting the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.

JamesC