topic Re: Changing subscription in Features

Changing subscription

Joshday81 — Wed, 15 Mar 2017 03:05:12 GMT

I am attempting to upgrade my subscription, but I can not see the option in the app. I was told to go to settings then subscription, but I do not see a link anywhere under subscription. Any ideas what is wrong? All I see is that I have basic, but I do not see prices or their plans anywhere as others have described.

Re: Changing subscription

jguerdat — Wed, 15 Mar 2017 13:19:44 GMT

Where are you and/or set up the system? There's a limited number of countires where the additional subscriptions are available - perhaps you're not in that list.

https://community.netgear.com/t5/Arlo-Knowledge-Base/What-are-the-available-Arlo-subscription-plans-and-how-much/ta-p/88

Re: Changing subscription

JamesC — Thu, 16 Mar 2017 16:40:45 GMT

Joshday81,

Adding to the comment above, take a look here for instructions on how to change your subscription plan: How do I change or cancel my Arlo subscription plan?

JamesC

Re: Changing subscription

Frank1089 — Fri, 24 Mar 2017 06:32:03 GMT

I'm having the same issue, I've bought my arlo q, installed it, and didn't setup the cvr at first. But now I want to, and I've been on every blog created and followed every steps.. I go to setting>subscription> and from there the only thing you can press on the screen is Manage camera status. From there all I can do is slide it into active or inactive... that is all 😞
There's no "edit account" or upgrade now as stated by everybody... I'm stumped..

Re: Changing subscription

jguerdat — Fri, 24 Mar 2017 12:17:04 GMT

Might be a country thing - where are you? Also, are you using the app or a browser? Have you tried the other?

You don't see this?

https://www.dropbox.com/s/8kbi7j1gi68lxa3/subs.jpg?dl=0

Re: Changing subscription

jimhammer1 — Mon, 15 May 2017 21:23:25 GMT

I have the same issue. I want to go from "basic" to annual. The app tell me to login at the web site to change it. Doesn't provide a link. I am in the USA.

Re: Changing subscription

jguerdat — Tue, 16 May 2017 12:20:26 GMT

Not sure about the exact steps here but maybe it's an issue of whether it's iOS or Android. Have you used a browser to attempt this?

Re: Changing subscription

jimhammer1 — Tue, 16 May 2017 12:26:37 GMT

Finally figured how to do it. Must login on a computer instead.

Re: Changing subscription

jimhammer1 — Tue, 16 May 2017 12:28:00 GMT

Arlo is devicist.

Re: Changing subscription

jimhammer1 — Tue, 16 May 2017 13:45:59 GMT

All my devices are Apple. Arlo is working well on all of them.