topic Re: Geofencing Doesn't Work? in Features

Geofencing Doesn't Work?

JD56 — Wed, 22 Feb 2017 22:16:32 GMT

Hi there,

I have Geofencing set up on two phones iphones (myself and my wife) and have set my "home" mode to perimeter only cameras and when "away" to fully arm all.

So far it sits as armed all the time and I get multiple e mails and alerts. So then I have to manually intervene and mode select between Geofencing and Perimeter only.

We leave home and arrive back at different times.

Am I doing something wrong?

Re: Geofencing Doesn't Work?

jguerdat — Tue, 21 Feb 2017 22:25:58 GMT

Does the app show properly when you're home and away on both phones? Are location services enabled on both phones?

Re: Geofencing Doesn't Work?

steve_t — Tue, 21 Feb 2017 23:03:07 GMT

Have you got Radius set to Small?
When you click "Enabled Devices (2)" and it lists the phones, does your phone say "In Zone" despite being out of the home zone? Mine does too. Think it's a bug.

Contact support and see if they can help from their end

Re: Geofencing Doesn't Work?

ctpenny05 — Mon, 06 Mar 2017 18:55:28 GMT

I was having similar issues until I made sure all my phones that are part of the Geofencing devices had WiFi enabled. Looks like WiFi increases the accuracy of the location services for your phone. Have had very few issues with Geofencing since that.